About
My work experience across learning and skills spans across 19 years with experience in global organisations across the UK and USA. As Group Head of Learning and Skills at OSBIndia, I focus on the organization's transition into a skills-based model. Leveraging expertise in learning strategy, transformational learning, and people leadership, I oversee the creation of scalable, blended learning ecosystems using people and platforms. These are designed to empower employees with future-ready capabilities by embedding learning into daily workflows and aligning programs aligned to business priorities. Working closely with teams in India and the UK, I ensure a cohesive global approach to learning and development. With over 9 years of progressive experience in people development within OSBIndia, I bring a strong commitment to inclusion and employee well-being.
Experience
Head of People Development
OSBIndia Private Limited · Bangalore Urban, Karnataka, India
Departmental Head - People Development
OSBIndia Private Limited · Bangalore Urban, Karnataka, India
Senior Manager - People Development
OSBIndia Private Limited · Bengaluru, Karnataka, India
People Development Manager
OSBIndia Private Limited · Bengaluru, Karnataka, India
Learning and Development Manager
ISGN · Bengaluru Area, India
My role includes organization, planning and implementation of a sound and effective learning strategy for all ISGN India employees and managing all learning and development initiatives. My responsibilities include overseeing all activities of Trainers assigned to various business units and overseeing the content development team. Managing various projects to help achieve overall business goals is also a part of my role. I manage and lend assistance to various leadership training programs, subject matter expert training and other development training courses that build better skills and capabilities across the organisation. My team is embedded into various operational groups, hence continuous learning and skills enhancement of front line staff is a big part of my role. I also manage small to large scale integrations and provide training assistance and guidance right from the hiring stage till go-live.
Assistant Manager - Learning and Development
ISGN Corporation - Leading Edge Mortgage and Loan Technology · Bangalore
Managing L&D requirements for all employees/ Business Units via direct intervention and facilitation. Providing employees with knowledge of ISGN’s business practices, policies and procedures Managing the design, creation and delivery of job specific training to all new employees Monitoring employee productivity and quality, and providing training when required Manage training plans for low performers and ensuring coaching and feedback sessions are conducted Design, Creation and delivery of development training programs Evaluating and measuring training activities, effectiveness and publishing reports periodically Spearheading projects that have a direct impact of the overall performance of the business Effectively transitioning functions between locations Communication with internal and external clients and managing related challenges and conflict
Sr. Trainer
Hutchsion 3 Global Services (H3GS) · Mumbai Area, India
Job Responsibilities: Coaching and mentoring junior training staff Training new hire curriculums for the customer service call center division for Hutchison Australia Projects and improvement assignments for Operations staff based on areas that needed attention Content creation
Sr. Trainer
Ocwen Financial Solutions · Mumbai, Maharashtra
Job Responsibilities: Job expertise of the U.S mortgage servicing business Trained the following departments within the contact center: customer service collections 3rd party collections Creation of effective training content Providing floor support Handling quality for the training batches, call monitoring and reducing quality errors Training supervisory staff by creating Operation level handbooks and conducting training on managing SLA’s, TAT, call queue’s Conducting Train the Trainer workshops/Coaching skills workshops for supervisory staff Coaching & mentoring agents
Associate
Ocwen Financial Solutions · Mumbai, Maharashtra
Education
Hislop college
Higher Secondary School, Science
Hislop college
Bachelor's degree, Commerce
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