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Lydia Bouaricha

Lydia Bouaricha

Vice President of Customer Experience at Stord

San Francisco Bay Area, United StatesLogistics & Supply Chain
Company
Stord
Title
Vice President, Customer Experience
Seniority
Vp
Department
Master Operations
Location
San Francisco Bay Area, United States
Industry
Logistics & Supply Chain

Experience

Vice President, Customer Experience

Stord · Atlanta, GA

Present

Head of Program Management

CEVA Logistics · Santa Clara, California, United States

Director, Customer Success

CEVA Logistics · Santa Clara, California, United States

Director, Strategic Accounts

Ingram Micro Commerce & Lifecycle Services · Santa Clara, California, United States

Senior Manager, Customer Success

Ingram Micro Commerce & Lifecycle Services

Manager, Account Management

Ingram Micro Commerce & Lifecycle Services · Santa Clara, California, United States

Senior Sales Executive

Ingram Micro Commerce & Lifecycle Services · Sunnyvale, CA

Solutions Development Representative

Shipwire Inc., an Ingram Micro Company · Palo Alto, CA

Customer Service and Financial Representative

Bank of the West · San Francisco Bay Area

- Coordinated, maintained, and processed transactions for interest and non interest based accounts, loans, and investments. - Identified, researched, and referred different sales products and cross-selling opportunities for general clientele. - Developed strong customer relations and maintained consistent communication to ensure complete satisfaction, further leading to future investments in the company. - Executed and strategized new promotions with team members & management. - Create financial plans for customers. - Provided excellent customer service and maintained member satisfaction. - Exceeded top sales and goals quarterly in region as well as division.

Sales Associate

Borders

- Assisted customers and their search for desired products - Teamed with management and created promotional marketing strategies to stimulate sales growth through Borders Rewards - Maintained an awareness and implemented new action plans for upcoming sales and promotions - Demonstrated and ensured quality customer service - Operated all sales transactions

Education

UCLA

Bachelor of Arts (B.A.)

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