Luis Vazquez

Sales Business Insights Manager

Mondelēz International · Wilkes-Barre, Pennsylvania, United States

Present

Lead strategic team development, overseeing a team of 18 professionals supporting various Sales functions. Align and coordinate team objectives to effectively support the strategies of the Sales organization. Responsible for overseeing the relationship and performance of Third-Party reporting team. Restructured team to incorporate 2 new positions, enhancing development opportunities to advance within team. Key contributor throughout the development of the Daily Sales Reporting Dashboard. Implemented Power Query and Power BI training to elevate team capabilities.

Customer Care Manager

Mondelēz International · Wilkes-Barre, Pennsylvania, United States

Managed a team of 27 agents responsible for supporting $5.5B in Direct Store Delivery operations encompassing Logistics (45 branches), Retail Sales (44 Districts, 192 Teams), Customer Business Teams (132), and Retail Stores (24K). Strategically managed team performance by establishing clear department goals and actionable KPI's that align with company initiatives. Collaborated and communicated effectively with Senior Leadership in Sales and Logistics ensuring business metrics are achieved. Led implementation and adoption of Robotic Process Automation (RPA) within the team, leading to process efficiencies and a more streamlined customer facing output.

Customer Business Team Lead

Mondelēz International · Wilkes-Barre, Pennsylvania, United States

Provided analytical support to national Customer Business Teams across North America, overseeing $3.6B in business with key accounts including Walmart, Kroger, Albertsons, Supervalu, and Associated Wholesale Grocers. Mentored, developed, and led a high-performing Customer Business Analytical support team. Consistently delivered 200+ reports monthly, maintaining over +98% adherence to Service Level Agreements (SLAs). Spearheaded the creation of a Walmart Reset Issue Tracking site, enhancing collaboration with external partners. Developed an impactful Actual vs. Pending Analysis report, instrumental in identifying drivers for revenue actualizing below 95%.

District Manager

Mondelēz International · Brooklyn, New York, United States

Led, motivated, and directed a high-performing Retail Sales Team, consistently achieving and exceeding sales objectives. Coordinated account specific sales plans, ensuring a clear understanding of objectives, and driving effective execution against sales goals. Proactively trained and developed Sales Representatives, enabling them to consistently meet and surpass established performance standards. Achieved 2.1% sales growth over objectives while maintaining 98.7% adherence to budgeted labor costs. Achieved objectives at or above 100% for every quarter. Innovatively created two part-time territories, demonstrating resourceful labor management to optimize operational efficiency.

Customer Category Manager Biscuit

Mondelēz International · New York City Metropolitan Area

Drove revenue and market share growth through strategic category management principles and identification of key category drivers. Successfully negotiated the elimination of A&P's "Honest Mistake" fees, recovering deducted funds. Renegotiated Customer Market Agreement, aligning incentives with category growth goals. Achieved a $2.6 million growth in the Biscuit Category within New York City. Innovated a secondary cluster program, contributing to a robust 24.2% business growth.

Sales Analyst/ Customer Category Manager

Kraft Foods · New York City Metropolitan Area

Led the expansion of the $14.9M Ready-to-Drink category by an impressive +$3.4M. Skillfully negotiated early shipments for key new item launches on MiO and Gevalia Coffee, securing display commitments. Served a pivotal role as the primary point of contact and facilitator for weekly Retail Activity Merchandising communication between the Customer Business and Retail teams.

Customer Category Manager

Kraft Foods · New York City Metropolitan Area

Managed $10.8M Oscar Mayer and $1.6M refrigerated RTE Jell-O Dessert categories. Orchestrated the integration and delivery of coordinated sales programs to the customer. Achieved revenue and market share growth through strategic application of category management principles and business analysis best practices. Cultivated relationships with crucial customer decision makers, enhancing Kraft's competitive position.

Sales Analyst

Kraft Foods · New York City Metropolitan Area

Provided meticulous analysis of sales data to uncover growth opportunities. Assisted in the development and management of the Customer Planner for ECI and Co-marketing programs. Managed and coordinated direct store delivery programs during key drive periods.

Retail Merchandising Supervisor

Kraft Foods · New York City Metropolitan Area

Trained, managed and developed a team of 16 Sales Service Representatives. Efficiently managed budgets and resources in collaboration with Sales Service Representatives and third-party labor. Coordinated logistics for all resets within the New Jersey and New York territories.

Sales Representative

Kraft Foods · New York City Metropolitan Area

Drove sales growth and delivered exceptional in-store service, contributing to heightened customer satisfaction. Established and maintained strong customer relationships with key store personnel. Managed a dynamic territory comprising 17 stores, demonstrating adept multitasking skills and ownership of independent establishments.