About
Diligent hardworking executive with 20+ years of management experience that includes driving move-the-needle growth strategies for regional and national operations. Knowledgeable problem solver with strong understanding of revenue cycle influencers, such as the Affordable Care Act (ACA), healthcare exchanges, high-deductible plans, patient-friendly billing, and price transparency. Collaborative relationship builder—creating a culture based on trust and respect by rolling up sleeves, working shoulder-to-shoulder in the trenches, and leading by example to take business to the next level. Core Competencies: • Operations Excellence • Change Management • Process Improvement • Team Building & Leadership • Customer Satisfaction • Medicare & Medicaid • Eligibility & Revenue Cycle • Performance Metrics • Training & Development
Experience
Vice President Operations
Elevate Patient Financial Solutions
Present
Promoted through a series of increasingly responsible positions to direct nationwide operations of third-party provider of eligibility management services to hospitals and other health care-related entities. Promoted to oversee entire company operations to include the Southern Eastern region and challenged to turnaround chaotic HR practices and talent bench issues. Grew and managed a staff to up to 225 employees at its peak. Drove change by identifying the big picture, formulating a step-by-step action plan, and earning buy-in from stakeholders.
Mid-Atlantic Vice President of Operations
DECO Recovery Management - The Eligibility Experts
Stepped in to take over entire Mid-Atlantic region comprised of ~45 facilities, with full accountability of more than 120 direct and indirect reports of 200-person company. Established budgetary goals and monthly performance targets. Raised customer satisfaction by quickly resolving conflicts and improving communication with program managers.
Senior Regional Director of Operations
DECO Recovery Management - The Eligibility Experts
Expanded scope to drive revenue throughout the District of Columbia, which initially included the area’s 2 largest hospitals. Met and exceed goals by monitoring performance, identifying areas of weakness, and performing gap analysis. Developed program managers and their teams to maximize performance. Created contingency plans for workflow and staffing issues.
Regional Director | District Manager
DECO Recovery Management - The Eligibility Experts
Expanded scope to drive revenue throughout the District of Columbia, which initially included the area’s 2 largest hospitals. Met and exceed goals by monitoring performance, identifying areas of weakness, and performing gap analysis. Developed program managers and their teams to maximize performance. Created contingency plans for workflow and staffing issues.
Program Manager | Team Leader
DECO Recovery Management - The Eligibility Experts
Advanced to oversee daily operations of providing hospitals with a targeted revenue flow solution for their uninsured and under-insured populations, while enhancing patient satisfaction. Delivered optimal service to clients by reviewing productivity for quality assurance and program policy adherence.
Education
Dartmouth College, Geissel School of Medicine
Master of Public Health - MPH, Public Health
The George Washington University
Master's degree, Health/Health Care Administration/Management
Arizona State University
BA, Sociology
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