Laurin Hunt

Senior Customer Success Manager

Auctane · Atlanta, GA

Present

Senior CSM at ShipStation working with SMB and enterprise merchants in the e-commerce space. I am the person merchants call when things get complicated, and I take that seriously. Day to day that looks like navigating pricing conversations, platform transitions, and making sure the customer voice actually influences how we work internally. Along the way I have partnered with marketing on merchant case studies, mentored teammates, built reports that help our team make smarter decisions, and spoken at org wide all hands to share what is working. The through line in all of it is the same. I care about making complex things feel manageable for the people I work with, whether that is a merchant navigating a big shift or a teammate finding their footing. I show up for them consistently, and that is something I am proud of.

Field Customer Success Manager

Auctane · Atlanta, GA

Present

Traveling to merchant sites and showing up in person was the foundation of this role. I managed a portfolio of SMB and enterprise merchants and built relationships the old fashioned way, face to face, on their turf, learning their operations firsthand. Drove retention and revenue growth by understanding what merchants actually needed on the ground and bringing that back internally. Worked with executive stakeholders to close operational gaps and partnered with product to make sure the customer voice influenced real decisions

Customer Success Manager

Auctane · Austin, TX

Managed a portfolio of SMB and enterprise merchants through a digital-first model, finding ways to stay close to customers without always being in the room. Built scalable programs like webinars, guides, and playbooks that made onboarding smoother and took pressure off support. Used data to identify at-risk accounts early and get ahead of problems before they grew. Worked with sales to find growth opportunities within existing accounts in a way that felt natural for the merchant, not transactional.

Associate Manager, Merchant Support

Auctane · Austin, TX

Led a team of 12 support specialists, focusing on the things that actually move the needle: quality interactions, strong CSAT scores, and making sure every person on the team had what they needed to do their job well. Built training programs that got new hires up to speed faster and created consistency across the team. Used metrics and one on one coaching to drive accountability in a way that felt supportive, not punitive. Worked cross-functionally to get ahead of recurring customer issues at the root instead of just putting out fires.

User Success Specialist

ShipStation · Austin, Texas, United States

- Delivered high-quality support, resolving customer inquiries efficiently and accurately. - Increased adoption and satisfaction by guiding customers through onboarding and product best practices. - Identified recurring issues, contributing to process improvements and documentation.

Server, Host, and Expo

Lighthouse on The Lake