Laura Bays Scott

Diagnostic Support Veterinarian

IDEXX · Katy, Texas

Present

As a primary point of contact, provide one-on-one frontline medical support to veterinarians. Successfully support 30–40 veterinary cases per day through On-demand phone consultations. Interpret and communicate laboratory and in-house diagnostic test results, including discussions on test methodology, sensitivity, specificity, and clinical utility. Manage case documentation and client interaction records using Salesforce Service Cloud. Address and resolve client concerns regarding test accuracy and discrepant results, maintaining strong communication with clients and internal laboratory teams. Collaborate with reference lab and in-house diagnostics (IHD) departments to clarify discrepancies and ensure accurate, timely test results. Maintain a customer-focused, service-oriented approach to ensure high satisfaction and trust among veterinary clients.

Relief Veterinarian

· Katy, Texas, United States

Part time relief veterinarian, focused on wellness care and vaccination clinics

Associate Veterinarian

Greenway Animal Clinic · Houston, Texas, United States

Diagnosed and treated a wide range of acute and chronic conditions in canine and feline patients, including dermatologic issues, endocrine diseases, gastrointestinal issues, and injuries. Performed general soft tissue surgeries, castrations, mass removals, and dental procedures. Conducted comprehensive physical exams and administered vaccines. Developed and communicated clear treatment plans to pet owners, ensuring understanding and compliance. Provided client education on nutrition, parasite prevention, behavior, and overall wellness to support pet health.

Associate Veterinarian

Southwest Freeway Animal Hospital · Sugar Land, Texas, United States

Delivered medical care in both daytime general practice and overnight emergency settings for canine and feline patients. Performed physical examinations and recommended appropriate diagnostics to guide treatment plans. Provided continuous care for hospitalized patients receiving 24-hour monitoring and treatment. Conducted routine surgeries and emergency procedures. Administered immunizations and provided preventative health services during wellness visits. Educated pet owners on nutrition, preventative care, and ongoing health management.