About
I am a healthcare leader specializing in delivering operational results, ensuring a pathway for profitability and growth. With experience providing full business services for clinicians, I drive vertical and de novo growth for doctors and their teams. I create a unified vision based on company goals and establish playbooks to produce consistency and delivery of results. By establishing scorecards to measure excellence, I drive EBITDA growth, Employee Development and Retention, and increase Net Promoter Score (NPS). Often called on to turnaround struggling markets, I take a hands-on approach to share best practices and develop high performing teams. I create systems in the core areas of business and build accountability around these areas to ensure execution. Known as a skilled communicator, I drive multi-site expansion, vertical growth and record performance. As a leader, I build trust and inspire teams to adapt to company goals, mission, and new initiatives. I influence clinical leade…
Experience
Chief Executive Officer
Elite Dental Partners · Chicago, Illinois, United States
President and Coo
Sr. Vice President - West Operations
Aspen Dental · Phoenix, Arizona, United States
Division Vice President - Mid-Atlantic
Aspen Dental · Tennessee, Kentucky, WVA, Virginia, North Carolina, Ohio, Pennsylvania
Division Vice President - Southeast
Aspen Dental · Tennessee, Georgia, Kentucky, West Virginia
Director of Operations - Tn/Sc
Regional Manager
Aspen Dental · East Tennessee
Based on passion for finding, hiring, and developing talent as a means to deliver great service and results, assumed leadership of the East Tennessee market. By getting the right people in the right places and training them well, established replicable processes and procedures that won an elite award for driving strong financial results.
Regional Rental Manager
Enterprise Rent-A-Car · Knoxville | Chattanooga | Northern Georgia
Led all operations for growing region including real estate search, lease negotiations, and leasehold improvements in opening 15 branch and satellite locations. Strategically led region to unprecedented levels of growth and key performance indicators (KPIs): o Grew fleet from 1500 to 2400 units o Increased revenue from $14M to $26M o Achieved retention scores in top 10% of company o Increased customer satisfaction levels above corporation averages
Area Rental Manager
Enterprise Rent-A-Car · Virginia
Promoted based on ability to build a culture of trust and accountability that drives results. • Created marketing, sales, and customer service plans that earned Exceptional Achievement Awards 4 out 5 years, including 6% revenue growth year-over-year. • Built pipeline of talent: 5 Branch Managers promoted to Area Rental Manager. • Increased revenue generating profitability results ranked in top 25% of company. Earlier career history: Within 2 years promoted from Management Trainee to Assistant Branch Manager to Branch Rental Manager based on ability to build a culture and deliver exceptional results.
Education
Virginia Wesleyan University
Bachelor of Arts (BA), Business Management
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