About
Experienced veterinary and retail operations leader with a proven track record of managing high-volume teams, driving revenue growth, and strengthening organizational performance. I bring over a decade of experience in sales management, staffing and labor optimization, budgeting, financial oversight, scheduling, hiring and training, inventory control, client satisfaction, and full-scope operations management. I am passionate about creating strong workplace cultures built on communication, engagement, accountability, and continuous improvement. My background includes extensive work in human resources, payroll administration, performance management, and leading teams through change, adaptation, and evolving business demands. • CVBL Certified – Certificate in Veterinary Business Leadership I hold the CVBL certification, a comprehensive leadership program grounded in veterinary business operations. This training deepened my expertise in leadership development, emotional intelligence, finan…
Experience
Practice Manager
PetMedic Urgent Care Vet Clinics · Warwick, Rhode Island, United States
Present
• Manage a high-volume urgent care veterinary hospital with 5 DVMs and 20+ support staff, generating approximately $4M in annual revenue • Lead hospital culture initiatives, strengthen internal communication, and drive team engagement • Support staffing needs through scheduling, hiring, onboarding, training, and performance management • Oversee the client experience, patient flow, and ensure accurate and complete medical record documentation • Maintain day-to-day hospital operations, including inventory management, OSHA compliance, and workflow optimization • Monitor financial performance, assist with budgeting, in-depth P&L management, and ensure accurate charge capture • Implement marketing and operational strategies to support hospital growth and community presence Skills: • Veterinary Practice Management • Team Leadership & Staff Development • Hiring, Onboarding & Performance Management • Client Experience & Patient Flow Optimization • Medical Record Accuracy & Compliance • Invento…
Hospital Operations Manager
• Manage a high-performing team of 8+ support staff and 3 DVMs, fostering effective working relationships and a collaborative hospital environment • Contribute to market-wide strategies and implementations, driving operational success across both market and regional levels • Build strong, cohesive teams; maintain productive relationships with veterinarians, field leadership, and hospital support staff • Drive revenue and improve gross profit by leveraging KPI data and operational analytics • Utilize financial reporting and data from senior leadership to identify performance trends, uncover opportunities, and guide business decisions Skills: • Operations Management • Data Analysis • Financial Reporting • People Development & Team Leadership • Profit Maximization
Mate / Management
Trader Joe's · Foxborough (Foxboro), Massachusetts, United States
• Provide friendly, helpful customer service and assist with product selection • Handle purchases, payments, returns, and customer inquiries professionally • Maintain a clean, organized store; stock shelves, rotate products, and ensure accurate pricing • Monitor inventory levels, restock merchandise, and process vendor deliveries • Prepare special orders and support store promotions and weekly initiatives • Train new employees on store procedures and customer service standards • Follow food and beverage safety protocols and perform additional duties as needed • Comprehensive training in alcohol service regulations, ensuring full compliance with state laws • Strong knowledge across a variety of wines, spirits, and beers, enabling effective customer education and increased sales Skills: • Customer Service & Client Relations • Cash Handling & POS Systems • Product Knowledge & Merchandising • Inventory Management & Stock Rotation • Vendor Relations & Delivery Processing • Food & Beverage S…
Practice Manager
• Managed a high-performing team of 20+ support staff and 4 DVMs, fostering strong working relationships and a collaborative hospital culture • Oversaw operations across three hospital locations over eight years, consistently achieving annual revenue, growth, and client satisfaction targets • Ranked #4 out of 1,100+ hospitals in 2019, earning an invitation to the National Field Leadership Conference in February 2020 • Built and developed effective teams; cultivated strong partnerships with veterinarians, field leadership, and hospital support teams • Drove revenue, improved gross profit, and optimized operational performance using KPI data analytics • Utilized Power BI to analyze hospital performance against market and organizational benchmarks, creating clear, data-driven business plans and strategic recommendations Skills: • Project Management • Team Leadership & Staff Development • Scheduling & Workforce Planning • Data Analytics (Power BI, KPI Analysis) • Communication & Collaborat…
Customer Service Representative
• Assist customers with account inquiries, transactions, and product information while delivering a positive, professional banking experience • Process deposits, withdrawals, transfers, and loan payments with a high level of accuracy and attention to detail • Educate clients on banking products and services, identifying opportunities to match financial solutions to customer needs • Resolve customer concerns by researching issues, providing clear explanations, and ensuring timely, satisfactory resolutions • Maintain compliance with bank policies, security procedures, and regulatory requirements • Support branch operations by helping balance cash drawers, preparing daily reports, and monitoring transaction accuracy • Build trusted relationships with clients through active listening, clear communication, and reliable service Skills: • Customer Service & Client Relations • Cash Handling & Transaction Accuracy • Banking Regulations & Compliance • Problem Solving & Conflict Resolution • Acco…
Shift Team Lead
Lowe's Companies, Inc. · Warwick, Rhode Island, United States
• Supported the grand opening of the store, contributing to strong initial sales and operational readiness • Led training and development of new hires across several departments, improving team performance and efficiency • Managed daily and quarterly inventory, ensuring accurate stock levels and minimizing shrink • Performed a wide range of retail operations, including sales support, stocking, item locating, customer service, cashiering, and opening/closing duties • Demonstrated high attention to detail through accurate inventory counts, blind cutting, paint mixing, and matching parts to power tools • Operated forklifts and order pickers, ensuring safe and efficient warehouse operations Skills: • Retail Operations & Customer Service • Inventory Management & Stock Control • Team Leadership & Training • Cash Handling & POS Systems • Forklift & Order Picker Operation • Merchandising & Store Presentation • Problem-Solving & Time Management • Safety Compliance & Store Procedures
Education
New England Institute of Technology
Associate of Science - AS, Business Administration and Management, General
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