Kumar Gandharv

Associate Director - Training (Head - L&D)

Judge India Solutions · Noida, Uttar Pradesh, India

Present

Own the enterprise learning and leadership development strategy, translating business and people priorities into capabilities roadmap across all functions and levels. Align L&D strategy with talent, performance, and succession plans, partnering with HR and business leaders ensuring L&D is positioned as a business-critical function rather than a support service. Define and govern L&D policies, standards, and decision frameworks, ensuring consistency, compliance, and clear accountabilities across all learning initiatives. Own the portfolio of enterprise leadership and competency-based programs, from concept and design through to deployment, impact measurement, and continuous improvement. Use insights to challenge assumptions, reprioritize investments, and recommend strategic shifts to the leadership team. Lead change and communication strategies that drive adoption of learning platforms, leadership journeys, and new ways of working across diverse business units. Provide strategic directi…

Senior Manager - Training (Head - L&D)

Judge India Solutions · Noida

• Strategic Leadership: Provided strategic leadership to L&D function serving 1,000+ employees, overseeing training strategy, operations, and capability development aligned with business objectives • Team Management: Lead multidisciplinary team of 6 training professionals and data analysts, fostering high-performance learning culture and achieving 95% employee satisfaction scores • Leadership Development: Design and implement competency-based talent development frameworks and leadership programs reaching 2,000+ managers annually • Digital Innovation: Drove digital transformation through selection and implementation of advanced learning technologies, improving learner engagement by 40% • Compliance Management: Ensured compliance with quality standards including CMMi Level 3, ISO 27001, ISO 20000, and ISO 9001, acting as Quality Ambassador • Cross-functional Partnership: Partnered with HR, Marketing, and Leadership to embed learning into performance management and succession planning pro…

Manager - Learning Practices

Judge India Solutions · Noida

• Enterprise Consulting: Delivered learning consulting services to 50+ private and public sector clients, identifying core business challenges and prescribing tailored solutions with measurable ROI • Owned learning services business performance across assigned accounts/regions, driving revenue growth and delivery excellence through structured planning, partner enablement, and operational governance. Delivered learning solution projects while protecting margins via standardized delivery controls and utilization planning. • Built and executed regional training strategy aligned to customer transformation goals—mapped offerings to capability needs, created implementation roadmaps, and accelerated adoption through role-based learning paths and targeted enablement plans. • Deployed new training offerings/systems end-to-end (requirements → rollout → stabilization), partnering with sales, delivery, and ops to improve time-to-launch and adoption. • Led partner recruitment, onboarding, and perfo…

Senior Manager - L&D

HDFC ERGO Health · Gurgaon, India

• National Program Leadership: Directed nationwide learning initiatives across sales and support functions, redesigning sales training content aligned with market trends • Leadership Training Excellence: Spearheaded BRO (Bancassurance Relationship Officer) training end-to-end, including design, content development, TTT, and program metrics for 5,000+ officers • Strategic Initiative Management: Led Project ROSHINI, flagship women empowerment initiative, managing progress tracking, communications, and stakeholder engagement • Innovation in Learning: Implemented gamified online new hire induction program ('1UP'), improving engagement scores by 45% • Operational Excellence: Oversaw LMS administration, vendor management, and budgeting ensuring 100% compliance

Asst. Manager - L&D, Barclays Finance

Barclays · Noida

• Managed global LMS administration on SuccessFactors, supporting users, reporting, and workflows. • Coordinated large-scale training events, content development, logistics, and communications for global finance teams. • Partnered closely with business leaders to identify training needs and deploy learning solutions enhancing engagement and operational effectiveness. • Controlled learning budgets and streamlined vendor management processes.

Training Officer

Barclays Shared Services · Noida

• Global Training Delivery: Delivered new hire and functional training globally on communication, culture, and customer service skills • Performance Improvement: Coordinated LMS activities and operational projects improving Net Promoter Scores by 15% • Mentorship: Mentored new trainers and managed training administration across multiple business units

V&a Trainer

Intelenet Global Services

• Delivered voice and accent training to improve customer communication and service quality. • Developed customized training materials and coaching plans for new hires and existing staff. • Collaborated with operations teams to identify skill gaps and design targeted learning interventions. • Mentored trainee cohorts to enhance performance and reduce onboarding time. • Supported quality assurance initiatives by aligning training content with customer service standards.

Customer Service Associate

Convergys · Gurgaon, Haryana, India

• Provided high-quality customer service, resolving queries efficiently and maintaining customer satisfaction. • Achieved performance targets and received multiple recognitions for outstanding service delivery. • Assisted in training new associates by sharing best practices and providing on-the-job coaching. • Participated in team initiatives for process improvement and customer experience enhancement.