About
Experienced Hospital Manager with a demonstrated history of working in the veterinary industry. Strong healthcare services professional skilled in Veterinary Medicine, Microsoft Word, Sales, Management, and Payroll.
Experience
Hospital Manager
Banfield Pet Hospital · Gresham, Oregon, United States
• Built and developed a successful hospital team of 20 • Achieved market and regional success by obtaining KPIs • Successfully developed a previously underperforming hospital to a top regional performer and best market performer • Surpassed previously set hospital best ever rankings in various categories - pets seen, revenue, pets per DVM, wellness plan enrollments, OSAT • Improved OSAT scores to be above brand standard • Carried out Benfield’s visions for hospital success while maintaining a high standard of care and keeping team engaged • Made top 50 for overall revenue in 2020.
Hospital Manager
VetCor Northside Animal Hospital · Waco, Texas
• Managed and staffed appropriately a hospital staff of 13 • Performed performance reviews, interviewed, hired, and performed corrective actions • Held team, department and doctor meetings • Analyzed budgets, PNLs, controllable costs, KPIs, annual marketing plans • Captured lost charges, streamlined and ordered inventory • Maintained and improved a 20% revenue increase each quarter.
Project Manager
• Presented and Implemented new endeavor: Urgent Care (after hours and weekends) • Assisted in planning and setting up company promotions and events • Paper-Light: transitioning away from physical forms to increase productivity and reduce paper cost
Adoption Manager
• Created the adoption program: it is a self-funded program which brings new business to the hospital. • Screen potential adopters to ensure all animals are going to an appropriate home • Ensure adoptees are current with vaccinations and remain healthy. Successfully adopted out (250) pets since the program’s inception
Department Leader - Assistants
• Created schedules and managed a staff of (12) Doctor’s Assistants and (4) Kennel Attendants • Created new protocols to streamline the client flow and patient treatment process • Performed annual and (90) day reviews on the above mentioned positions • Held monthly department meetings: discussed new protocols and reviewed current issues
Accounts Receivable Manager
• Deceased debt by $60,000 in (7) months by creating a progressive system to collect past due balances o Call client, write client, final notice letter, report to collection agency • Created new hospital protocols for clients with limited finances to prevent new past due balances
Department Leader - Receptionist
• Managed a receptionist staff of (6) Customer Service Representatives • Created schedules, performed staff reviews, trained and hired new staff members • Answered (6) phone lines, filed paperwork, and processed brand new clients for the hospital
Inventory Manager
• Interim position, assumed these responsibilities until a new Inventory Manager was hired • Responsible for ordering all supplies, drugs, chemicals, and food used by the hospital • Created new efficient inventory system based on product sales using point of reorder tags • Trained new inventory manager • Meet and greets with sale representatives
Veterinary Assisant/Receptionist
• Provided animal history to the doctor and helped restrained animals during appointments • Filled prescriptions and provided the medications clients, ensure they understand the product’s use • Scheduled appointments • Answered phone calls
Animal Trainer
JSPA
• Trained dogs, cats, pigs, pigeons, rats, and ducks to perform various behaviors • Acted and performed in “More Pet Shenanigans” at Busch Gardens Europe • Cleaned all enclosures, prepared diets, provided medication
Education
Alfred University
Bachelor's degree, Biology
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