Kris Egan

Veterinary Practice Manager

Copper View Animal Hospital · Riverton, UT

Present

• Financial & Operational Analysis • Budget Management & Cost Control • Revenue & Margin Optimization • Performance Auditing & Reporting • Risk Management & Compliance Auditing • Process Improvement & Workflow Optimization • Multi-Site Operations Management

Operations Manager

Copper View Animal Hospital

• Managed financial reconciliation and daily revenue reporting. • Oversaw inventory forecasting, ordering, and cost tracking. • Controlled expense management through invoice auditing and cash flow monitoring.

Veterinary Technician

Copper View Animal Hospital

• Clinical & Patient Care- patient exams, assessment & triage; Anesthesia induction & monitoring; surgical assisting; radiography; dental prophylaxis; fear free handling; blood collection. • Laboratory/Technical- Hematology, Parasitology, Urinalysis, Vaccine/Medication administration. • Practice Operations- Medical Record documentation, Inventory management/ordering/tracking, Controlled substance logging, OSHA compliance, veterinary practice management software (PMS) entry, Microsoft Excel tracking/reporting, end of day reconciliation.

Receptionist

Copper View Animal Hospital

• Assisting clients/answering questions, scheduling appointments, processing payments and resolving disputes.

Adjunct Instructor – Advanced Microbiology (Veterinary Technology Program)

Broadview University · West Jordan, Utah

• Advanced Microbiology (Veterinary Technology Program) Taught advanced microbiology coursework focused on bacterial, viral, fungal, and parasitic pathogens affecting companion animals. Instructed students in laboratory techniques including specimen handling, staining methods, microscopy, and diagnostic interpretation. Reinforced clinical application of microbiology in patient care and infection prevention protocols.

Quality Assurance Specialist

Professional Education Institute · Salt Lake City Metropolitan Area

• Monitored and evaluated all levels of sales group performance • Improved overall customer experience and increased sales by 7% • Monitored over 3000 calls a year to ensure adherence to internal sales policies

Quality Monitor

Wells Fargo · Greater Salt Lake City Area

• Evaluated 1600 calls per year with 100% accuracy. • Ensured all action items were completed within one month. • Monitored 6 call centers across the United States, promoted policy adherence.

Collections Supervisor

Wells Fargo · Greater Salt Lake City Area

• Reduced Pre-Liquidations FTE from 6 to 4 and increased revenue. • Negotiated a global company contract with outside vendor resulting in savings of $500,000.00/annually as well as lowering vendor batch by 33%. • Managed 4 teams in 2 states covering a diverse range of specialty areas.

Collections Specialist

Wells Fargo

• Skip Tracing- Utilized data analysis, investigative research methods, and credit reporting systems to locate hard-to-find debtors and assess recovery potential. Interpreted financial data, behavioral indicators, and historical account trends to recommend collection strategies. Ensured full compliance with FDCPA and internal policy standards.

Debt Collector

Wells Fargo

• Auto Finance Collections- Utilized predictive auto-dialing systems to manage high-volume delinquent account portfolios. Analyzed payment history and customer behavior patterns to determine effective recovery strategies. Balanced revenue recovery objectives with regulatory compliance and customer retention considerations.