Kopal Sinha

Customer Success Account Manager - Professional Services

Microsoft · Seattle, Washington, United States

Present

- Drive customer health, consumption excellence, and usage excellence through strong operational delivery and stakeholder engagement. - Champion AI and Copilot adoption, leveraging solution area playbooks and customer insights. - Lead delivery excellence via Customer Success Plans aligned to top customer priorities. - Promote customer resiliency and security through proactive support and problem management. - Utilize digital, scale, and Success Programs to accelerate customer outcomes and pipeline growth. - Act as a trusted advisor, advocating for customer needs and enabling innovation.

Customer Success Account Manager

Microsoft · Bellevue, Washington

Rooted deeply in customer-centricity and building strong cross-functional relationships. My focus is on delivering contractual obligations to clients cloud solutions in order to build trust and pave the way for accelerated consumption. - Manage various Enterpise client accounts in the field of media, communications and professional services - Accelerate cloud consumption through client operational health & new workload deployment by ensuring effective delivery and execution of success projects - Provide guidance and advice to key client stakeholders to understand and execute on client priorities by leveraging the stakeholder maps and engagement plans - Partner with sellers to prepare for renewals & unified transitions by helping sellers leverage client value

Account Development Representative Intern

Highspot · Greater Seattle Area

- Collaborated alongside a team of eight interns to learn the best practices in account management and sales in preparation for a final hackathon project at the end of the internship - Worked directly with marketing, sales, and business development leaders to deliver visibility and insights that help companies engage more effectively with the customer, drive increased revenue, and ensure customer satisfaction - Presented an in-depth pitch to upper level management on a new strategy that targets potential new customer accounts within the CPG industry in order to streamline the account research process - Utilized Salesforce to understand customer relationship management, as well as identify and quantify potential sales - Deployed LinkedIn Sales Navigator to identify key prospects and accounts through the ability to monitor their activities and look for similar contacts to reach out to - Shadowed full time ADRs on cold calls, discovery calls, and demos to learn how to maintain a strong re…

Customer Success Account Manager Intern

Microsoft · Bellevue, Washington

- Helped streamline the contract renewal process of a large media entertainment company for FY21 in order to continue maintaining a long-term relationship with the client - Created 14 proposal slide decks on PowerPoint in preparation for presenting the YOY revenue comparison to key stakeholders - Conducted a contract analysis on client data and understood their business core priorities to see what services should be continued in their contract for the following year - Designed a new and improved renewal sheet template on Excel for future CSAMs to track customer insights and YOY revenue comparisons of various Microsoft services when renewing the contract - Attended weekly client meetings and monthly reviews and gained insight on how strategic relationships with key stakeholders within the customer organizations are made to drive digital transformation - Learned about how the deliveries made for customer success in their cloud journey translate into value for Microsoft

Technology Sector Leader

Oregon State Investment Group · Corvallis, Oregon Area

- Delivered weekly updates including news/performance on holdings and industry trends in the technology sector - Utilized various financial theories related to equity analysis, with focus on technology-specific factors - Coordinated with portfolio managers to assess portfolio specific needs - Graded analyst reports after official submission to provide actionable feedback for improvement - Assisted in training new analysts on technology-specific equity analysis practices - Calculated the weekly performance of companies in the technology sector - Communicated with new analysts in the sector for support and guidance

Technology Sector Senior Analyst

Oregon State Investment Group · Corvallis, Oregon Area

- Completed a full research report on Apple Inc., including a financial analysis of the company and an assessment of industry forces, resulting in the group buying the stock from its $2.5 million fund for its Large-Cap Portfolio - Performed in-depth equity research of companies within the technology industry - Provided stock presentations for an existing or initiating position with strong justification - Developed an investment thesis based on a calculated intrinsic value

Strategy Consulting Intern

UCL · London, United Kingdom

Client Work -- Higher Education: - Worked under an experienced consultant from Bain & Company through the Beacon Fellowship - Partnered with University College London's startup incubator to implement a mentorship program for early-stage startups in the facility - Conducted primary and secondary research of three groups: potential mentors, current startups, and peer university incubators in order to gain insight from all perspectives - Built and analyzed survey data from 17 incubator’s startups to inform key design decisions on what startups seek from a mentor - Conducted a benchmarking analysis of 12 peer incubators’ mentoring programs to identify various program structures and the best ways to source qualified and committed mentors - Interviewed 14 experienced mentors on what the best practices are when mentoring an early-stage startup - Collaborated with key university stakeholders (e.g. alumni center) to identify potential mentors for the program - Presented weekly updates on projec…

Haas Stock Pitch Competition

University of California, Berkeley, Haas School of Business · Berkeley, California

- Chosen to compete at the UC Berkeley Haas Stock Pitch Competition through the Oregon State Investment Group alongside four senior analysts

Member Services Associate

VillaSport Athletic Club and Spa · Beaverton, OR