About
A self-starter customer experience professional who thrives in dynamic and fast-paced environments. Expertise in establishing and maintaining relationships with diverse stakeholders. Known for critical thinking, agility, and data analysis, devising innovative solutions to complex problems.
Experience
Product Manager, Qualtrics
DISH Network · Denver, Colorado, United States
• Lead the design, development, and implementation of survey strategies • Monitor the Voice of the Customer program for effectiveness • Collaborate with business units to ensure insights support decision-making processes • Utilize customer response data and operational data to transform technical content into visually stimulating dashboards • Manage multiple incoming requests with a high level of attention to detail • Developed internal guides for colleagues and stakeholders on CX best practices in alignment with company objectives
Cx Strategist
Hathway · Denver, Colorado, United States
• Advanced online ordering strategies tailored for leading entities in the restaurant sector • Led the creation of business development and strategic planning presentations, leveraging in-depth market research. • Produced monthly thought leadership reports based on extensive research • Conducted comprehensive discovery activities, such as stakeholder interviews, experience audits, and industry-focused analyses.
Senior Account Manager
SMG - Service Management Group
• Managed Voice of the Customer programs tailored to a substantial client portfolio • Served as the primary liaison for client inquiries, ensuring timely delivery of contract obligations •Offered expert consultation on company methodologies and industry best practices, subsequently driving recommendations and increased business opportunities • Regularly developed and disseminated vital materials, insights, and industry news to peers and executive leadership
Account Manager
SMG - Service Management Group · Kansas City, Missouri Area
Marketing Strategist
Integrity Marketing Solutions · Olathe, KS
• Chief liaison for account establishment, project coordination, and relationship management • Implemented and integrated CRM technologies • Partnered with creative team to ensure cohesive designs that optimize the sales funnel • Cultivated and managed content across various digital media platforms, including blogs, social media, and the company website • Stepped into the role of Marketing Manager for the agency, independently researching and developing robust marketing plans •Represented the agency at high-profile industry events, fostering relationships with key stakeholders, thereby bolstering the sales pipeline
Student
Kansas State University · Manhattan, KS
Server
Houlihan's Restaurants, Inc. · Olathe, KS
• Focusing on a unique customer service experience in a fast paced environment • High skill level in dispute resolution
Intern
DuPuis · Chicago, IL
• Assist Client Service team in daily activities • Work with designers and project managers to verify project development • Brainstorm ideas and concepts to encourage innovation • Operate various software applications
Education
Kansas State University
Bachelor of Arts (B.A.), Advertising
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