About
I’ve built my career through progressive stewardship: expanding my scope of responsibility for people, systems, and standards over time. From support roles to hospital leadership, my through-lines have been learning how work actually happens at the intersection of expectations, capacity, and reality; and how to care for the systems and people that work depends on. My work has increasingly expanded into the space where local execution meets broader organizational direction — ensuring that systems are not only effective in practice, but scalable and sustainable. I tend to think in structures. When something isn’t working, I’m less interested in who is at fault and more interested in what within the system is making that outcome feel inevitable. My strength lies in translating complexity — taking what is layered, abstract, or misaligned, and shaping it into communications and workflows that are clear, effective, and durable across real human environments. I see strong, clear systems as th…
Experience
Hospital Manager
Vetcor · Pet Hospital of Willoughby in Willoughby, Ohio, United States
Present
I lead hospital operations with a systems-centered approach focused on clarity, accountability, and creating structures that grow people and performance. I am responsible for the intersection of clinical care, team dynamics, and operational design. I focus on how expectations, capacity, and execution align in practice, and where structure can reduce friction and increase reliability of patient care and team effectiveness in a fast-paced general practice. Key areas of impact include: • Designing and implementing operational systems that improve consistency, reduce friction, and increase accountability across departments • Supporting significant service capacity expansion while maintaining disciplined staffing utilization • Maintaining strong compliance across pharmacy, radiology, and OSHA with no major incidents • Developing team members through system-based training, increasing role ownership and operational resilience My strength in translating corporate direction, clinical needs, and…
Previous Roles
Vetcor · Pet Hospital of Willoughby in Willoughby, Ohio, United States
My leadership is grounded in having grown within the work itself. I progressed through roles including entry-level clinic cleaning (1 year), Receptionist (8 years) and Veterinary Technician (6 years), building a comprehensive understanding of clinic operations from first client contact through clinical care and follow-through. This experience built foundational expertise in client communication, workflow coordination, and medical support. More importantly, it formed the foundation for a systems-oriented approach rooted in real-world execution — understanding communication, timing, and clarity directly impact both patient care and team experience.
Mathematics Tutor
Self Employed · Greater Cleveland
Present
Alongside my work in veterinary medicine, I’ve spent decades teaching mathematics — working with students ranging from elementary through adult learners. My approach centers on understanding how each person learns, then building structure around that — translating complex concepts into something clear, intuitive, and usable. I’ve developed and delivered individualized curriculum across subjects including Algebra, Geometry, Pre-Calculus, and Calculus, as well as classroom-based instruction under No Child Left Behind standards. This work continues to shape how I think professionally: in patterns, structure, and the search for elegant, durable solutions.
Patient Access Representative I
University Hospitals · Greater Cleveland Area
Worked within a large healthcare system supporting patient access, acting as a coordination point between patients, providers, and external offices, reinforcing accuracy, compliance, efficiency, and patient experience within a regulated environment. Managed registration, scheduling, and communication workflows while maintaining adherence to HIPAA and Meaningful Use standards. This role reinforced the importance of precision and consistency within complex, regulated environments. Left the role to care for a terminally ill family member.
File Clerk
Tremco Roofing and Building Maintenance · Beachwood, OH
Provided organizational and administrative support through high-volume document management. Offered full-time role at conclusion of seasonal position.
Buser
The Mayfield Sand Ridge Club · Lyndhurst, OH
Supported service operations for events ranging from 25–400 guests, maintaining readiness, cleanliness, and coordination in both banquet and dining environments. This role built early foundations in teamwork, responsiveness, maintaining exceptional service standards and operational support.
Education
Penn Foster Group
Veterinary Technology, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Cleveland State University
Bachelor of Science (B.S.), Mathematics
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