About
With over 32 years of retail experience, I am a highly skilled, results oriented professional with expertise in human resources, operations, management, and strategic planning. I am a driver for results and people development, a key problem solver who offers creative and viable solutions to business obstacles. I am a proactive leader who brings credibility to the function through personal integrity, leadership, and professional expertise. Skilled communicator with a talent for building cohesive teams from diverse groups of people. Driven to meet and exceed organizational objectives. Specialties: multi -manager, management, operations, Ship to home, inventory control, P&L, budgeting, project planning, human resources, workday, safety, scheduling, recruiting, hiring, ect.
Experience
Store Director
Store Manager/Area Manager
Hugo Boss · Charlotte, North Carolina, United States
Started at a brand new store opening, and was able to achieve 250K above plan results, performed above expected Customer Voice scores, Omni results, landing those results at #1 in the company and drove over all store experience. Was moved to brand new BOSS store in February. In my short time, I have Achieved above the 80% goal for Customer voice at a 97% delighted score. Drastically above the loyalty performance/scores Goal 65% - delivering 88-95% weekly Continue to successfully staff both locations Delivering #3 omni channel results in the company Area manager – responsible for 2 Charlotte stores and 5 DC stores.
Store Manager
Janie and Jack · Charlotte, North Carolina, United States
Took over a top-volume, high-profile children’s clothing store at SouthPark Mall that was struggling in every area and quickly turned it around. This store was not meeting targets prior to arrival and sales were down. Established higher standards across the board, and significantly improved every aspect of the business.
Store Manager
Starbucks · Charlotte Metro
Recruited from Ann Taylor to turn around an underperforming location in Rosedale that was struggling with declining sales, low customer satisfaction scores, weak standards, low morale, and extremely high turnover. Achieved considerable improvement in every area, including quality, service, cleanliness, and engagement.
Hi Potential Store Manager / District Trainer
Ann Taylor · Charlotte, North Carolina, United States
Assistant Store Director
Tiffany & Co. · Charlotte, North Carolina, United States
Store Manager
WHBM Riverhead · Charlotte, North Carolina, United States
Store Management
Target · San Antonio, Texas Metropolitan Area
Manager
Albertsons Companies · San Antonio, Texas Metropolitan Area
Education
University of Phoenix
Bachelor's degree, Business Administration and Management, General
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