About
I enjoy the challenge of learning new tools, guiding people through change, and finding better ways to connect technology with everyday work. My background spans project support, operations, account management, and consumer insights, giving me a unique perspective on how people, processes, and tools come together. Over the years, I’ve built strengths in project management, process improvement, technical documentation, training and onboarding, and supporting teams as they adopt new systems. I also bring hands-on experience in AI workflow design, automation, and data-driven reporting — skills I’ve developed through self-directed learning and applied in both professional roles and independent projects. I like turning uncertainty into clarity, building practical systems, and helping people feel confident with new processes and technologies. I’m always open to opportunities that bring together process analysis, consumer insights, project leadership, and digital solutions in meaningful ways.…
Experience
Consumer Insights & Process Improvement Specialist | Special Projects & Account Management Support
Schreiber Foods · Beloit, Wisconsin, United States
Present
Contribute to special projects in consumer insights, reporting, and process improvement while supporting account management across operations, supply chain, and quality. Partner with leadership, project managers, and IT to improve documentation, reporting, and communication between departments and customers. Responsibilities include coordinating inventory, production reporting, and cross-team communication to ensure accuracy and efficiency. Develop SOPs and documentation that simplify workflows and improve reporting processes. Collaborate with IT, Sales, and Project Managers to design tools that increase data visibility and support better decision-making. Maintain a weekly reporting process, implemented prior to acquisition, that helps leadership monitor budget targets. Work closely with Supply Chain and Quality teams to confirm release documentation accuracy and ensure smooth operations.
Creative Marketing | Project Lead
Contract · Rockford, Illinois, United States
Directed short-term branding and marketing projects, including product packaging design wraps, social media management, and promotional materials. Provided editorial support for technical documents, created SOPs to improve workflows, and coordinated projects that aligned marketing deliverables with Sales Management and client needs. Ensured branding standards were upheld while coordinating the on-time completion of projects.
Account Manager | Special Projects Lead | Global Care Specialist | Intl. Customer Care Rep
Kerry · Beloit, Wisconsin, United States
Advanced through multiple roles over five years, contributing to special projects, supporting international accounts, and partnering with Sales and R&D to help commercialize new product development for customers. Partnered with Sales, R&D, and Supply Chain teams to ensure projects moved from concept to launch, strengthening collaboration and aligning customer expectations with internal capabilities. Led initiatives that improved reporting, visibility, and project tracking, including an internal system that reduced missed business flow target dates by 60% and was later adopted by Sales leadership as a marketing tool. Developed SOPs, managed Salesforce CRM intake, and created reports and presentations that helped guide leadership strategy. Built strong client partnerships by working with key stakeholders across Finance, Innovation, Procurement, and Operations, while contributing to service improvements that enhanced efficiency and delivery for global accounts.
Education
Keller Graduate School of Management of DeVry University
Bachelor of Science, Business Management
Rock Valley College
Associate of Arts, Business Administration and Management, General
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