About
"The greatness of a nation and its moral progress can be judged by the way its animals are treated." ― Mahatma Gandhi
Experience
Veterinary Assistant
Civic Feline Clinic · Walnut Creek, California, United States
- Demonstrated superior feline restraint techniques and fear-free handling for all patient temperaments and types of procedures. - Monitored vitals during sedated procedures, placed IV catheters, and sterilized equipment. - Provided treatments to current in-patients (incl. calculating drug doses, collecting blood and urine samples, and running in-house laboratory tests). - Educated clients on various "cat friendly" topics including vaccinations, stress free vet visits, basic feeding protocols, post-op care for various procedures, and monthly membership opportunities. - Streamlined various pharmacy approval workflows for both in-house and online prescription refill requests.
Project Manager
Tanko Lighting Inc · San Francisco, California
- Consulted with municipalities on the process of acquiring streetlight ownership from utilities and converting their aging systems to LED - Lead implementation of on-going streetlight asset management projects, administered contracts, created visually robust client-facing deliverables, and recommended various technical and strategic lighting solutions - Leveraged ArcGIS tools to triage streetlight outage reports and coordinated with field technicians and subcontractors - Developed department based financial and operational reports and presented data driven insights to the greater organization to optimize workflows between cross-functional teams - Designed and oversaw the implementation of reporting automation workflows, which increased efficiency of streetlight outage processing by 50%
Head of Domestic Operations - Senior Project Manager
World Projects · Benicia, CA
- Managed 10 project managers and closely monitored the team’s annual 8 music festivals and ~40 custom tours - Reported directly to CEO on project execution, productivity, budgets, and profitability - Oversaw and coordinated annual staffing requirements for all domestic festivals and tours - Successfully grew the size of the domestic operations team by 100%
Salesforce Administrator
World Projects · Benicia, CA
- Overhauled company’s Salesforce database to optimize workflows and visibility for both sales and operations - Created Salesforce training program and documentation for all employees - Responsible for entire Salesforce database, user administration, custom reporting, and data management
Manager, Music and Media Licensing
World Projects · Benicia, CA
- Established, grew, and oversaw company’s entire music publishing division - Negotiated contracts with composers and maintained company’s intellectual property portfolio - Managed marketing, sales, and operations for music publishing ecommerce store
Project Manager
World Projects · Benicia, CA
- Within first 3 months ran a festival with a $500,000+ gross revenue and exceeded projected profit margins - Consulted with large music groups on travel arrangements for domestic and international tours and festivals - Managed an average of 10 projects simultaneously, while successfully prioritizing competing deadlines, coordinating with clients, and producing visually stimulating deliverables (proposals, travel itineraries, etc) - Provided on site and remote instruction for tour managers and festival staff
Salesforce Product Support Specialist
Mortgage Planner CRM · San Diego, CA
- Built approval, workflow, and data migration processes for clients and developed visualized custom reports - Delivered in depth, live training for clients to better leverage application features - Provided both Salesforce and application technical support to all clients
Fundraising Representative
San Francisco Symphony · San Francisco Bay Area
- Made outbound calls to symphony patrons to seek donations for education programs - Demonstrated conversational customer service skills and a clear understanding of fundraising campaign message - Managed new lead communication and donor profiles
Education
University of California, Santa Cruz
Bachelor of Arts, Anthropology
Oregon State University
Graduate Certificate, Geographic Information Science
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