About
I am an experienced Customer Success Manager and Account Manager with a proven track record in driving revenue growth and exceeding business goals. My key strengths lie in building and maintaining strong customer relationships, resolving issues, and collaborating with cross-functional teams. With proficiency in technical solutions and a passion for achieving exceptional customer outcomes, I am committed to fostering long-term client partnerships and driving technology solution adoption. I have a successful history of increasing revenue, exceeding sales targets, retaining clients, reducing churn rate, and driving upsell and cross-sell opportunities. Additionally, I have consistently improved customer satisfaction scores, expanded accounts, managed portfolios, onboarded new accounts, and improved customer retention rates. With 5+ years of experience in these roles, I bring extensive industry knowledge and expertise to deliver exceptional results. Fluent in English and Spanish, I excel in…
Experience
Senior Customer Success Manager
Tive · Miami, FL
Key Account Manager
Tive Inc · Miami, FL
Sales Account Manager
Truelogic Software · Miami, Florida, United States
Responsible for building customer loyalty and fostering long-term customer relationships by generating upsells and cross-sells. Generate new business opportunities to increase the company's portfolio
Sales and Marketing Business Operations
Handle the full cycle of customer equipment orders; Manage the pipeline, sales performance, and planning while working with legal and finance on contracts, booking, revenue recognition, and forecasting with the Sales team. Work with the Marketing team on the company's material for the LATAM region.
Client Account Manager (Channel Partner)
Responsible for selling InMotion SaaS cloud products and solutions in cross-industry accounts and the sales process from sourcing leads, making initial contact, and managing the subsequent steps from negotiation to closure.
Territory Account Manager
Identify sales opportunities, engage with clients to understand their needs, sell products/services, and ongoing support to ensure customer satisfaction. Develop and nurture strong relationships with clients, and help them achieve their goals with CX services.
Sr. Quality Control and Product Operations
Monitor and verify the consistency and compliance of products with established specifications and standards. Ensure that the product meets customer expectations. Maintaining customer satisfaction and brand reputation.
Education
Georgia Institute of Technology
Bachelor’s Degree, Bachelor Electrical Engineering – HONORS
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