Karen Fernandes

Head of Learning and Development

The Phoenix Mills Ltd. · Mumbai, Maharashtra, India

Present

• Develop and execute high-impact leadership development programs for first-time managers, emerging leaders, and executive succession planning. • Implement competency-based talent frameworks that drive career mobility, leadership pipelines, and workforce agility. • Foster global executive education partnerships to strengthen senior leadership capabilities and strategic decision-making. • Integrate immersive learning experiences using AR/VR, Metaverse simulations, and gamification to enhance engagement and retention. • Optimize enterprise-wide LMS/LXP platforms, ensuring seamless digital learning adoption and AI-driven personalization. • Introduce innovative learning formats such as nano-learning, expert-led masterclasses, and peer-driven knowledge-sharing platforms. • Leverage AI and emerging technologies to drive adaptive learning, skill forecasting, and personalized career pathways. • Accelerate leadership readiness through structured talent acceleration programs, succession planning…

Head of Production - Events Management

Intellicon Events Group · Dubai, Dubai, United Arab Emirates

• Sponsorship and Stakeholder Management: Develop relationships with potential sponsors, partners, and stakeholders. Manage their expectations and deliver on commitments and agreed-upon sponsorship benefits. • Program Development and Content Curation: Oversee and develop the conference program, including selecting speakers, panelists, and topics. Ensure the content is relevant, engaging, and aligned with the conference's goals. • Develop a strategic vision : Creation of vision for the conference aligned with the company's objectives. Create a plan outlining the conference theme, objectives, and target audience. • Risk Management and Troubleshooting: Identify and mitigate potential risks associated with the conference. Develop contingency plans and troubleshoot issues that arise during the event. • Compiling Target Market list , Production Target market list & Map out Buyers’ market -Primary Market, Vendor research and Speakers acquisition. • Budgeting and Finance: Develop and manage ev…

Resilience and Success Lead

Identity · Dubai, United Arab Emirates

• Lead the formulation of a comprehensive program of work to enhance the Digital Services ability to adapt, prepare, prevent, respond, and recover swiftly from disruptive events. • Establish robust processes and protocols for identifying, assessing, and mitigating risks to business activities. • Drive the implementation of change management strategies to facilitate seamless integration of new processes and protocols into existing workflows. • Develop and maintain a comprehensive business continuity plan that outlines strategies for maintaining critical operations during disruptions. • Establish and maintain a robust disaster recovery plan, including offsite backup and recovery strategies. • Establish and enforce governance frameworks to ensure compliance with internal policies and external regulations related to business continuity and disaster recovery. • Implement key performance indicators (KPIs) to measure the effectiveness and efficiency of business continuity and disaster recover…

Assistant Vice President

IIFL (India Infoline Group) · Mumbai, Maharashtra, India

• Designed and Implemented the Digital Learning Platform and executed creative engagement initiatives to drive high consumption levels amongst employees. • Working effectively with Business to create and develop Learning Journeys for every Role in the organization. • Developed a Rating based Skill matrix and Mapped competencies for each role in the business through Performance Metrics, IRA rating and Training Interventions like Role Plays, Case studies ,Group discussions etc. • Devising Action Plans for Bottom performers and conducting Training sessions to build their capabilities and competencies. • Developed and implemented Learning interventions and Simulations to accelerate learning levels in employees. (Inhouse Role Play Videos , Micro-Learning videos etc ) • Conducting Business Impact Analysis on Leadership and Behavioral programs Launched and tracking Learning effectiveness • Lead the process of formalizing and reviewing budgets for learning interventions planned for the busines…

Head of Learning and Development

CyberTech Systems and Software, Inc · Thane

• Liaising with the IT team and initiating the creation of the Knowledge Development Portal (KM 2.0) on E -learning platforms and implementing necessary AI and simulation tools to facilitate learning. • Incorporating Semantic networks, Groupware systems, OLAP ,Storytelling and Mentoring as KM tools to aid as creating, managing ,sharing and storing of data interventions through synchronous and asynchronous methods. • Implementing the Bloom s Taxonomy model of cognitive, affective and psychomotor learning levels in Training Ng sessions and measuring effectiveness. • Strategic planning of transitioning Knowledge Management tool to a mobile application and initiate effective Processes like Micro-Learning ,JITL,Machine Learning etc • Accomplishes sales training and organization mission by completing related results as needed. • Implementing the Andragogy model to facilitate effective learning levels in participants • Provide development, training and coaching to develop and maintain a talen…

Manager - Training & Development

Onward Mobility · Mumbai

• Involved in designing, developing and delivering training and development programs based on both the organization’s and the individual’s needs (Process-Telecom (Mobile VAS sector) • Design and develop comprehensive programs for training, including corporate topics, HR training, and Sales training. • Select the ideal training methods or activities for a particular purpose and audience (online, role playing, mentoring, on the job training, professional development classes, etc.) • Conduct regular, whole-organization needs assessments, identifying skills or knowledge gaps that need addressing. • Evaluate effectiveness of training courses and provide summary reports to management, determining impact of training on employee skills and corporate goals • Collaborate with and connect internal stakeholders and liaise with various experts regarding instruction and training planning • Assess employees’ skills, talents, performance and productivity and prepare written evaluations with advice for…

Assistant Training Manager

Infosys BPO · Pune Area, India

• Track each trainers progress periodically and develop a plan on moving forward effectively • Provide performance reviews and advise trainers on areas of improvement • Develop training materials, manuals and regulations. • Conduct and organize workshops and orientation programs for new recruits. • Initiate new innovative strategies in training programs. • Assist human resources department in scheduling, mailing and communicating of training programs. • Maintain and manage events and schedules calendar of the training department. • Utilize LMS Reporting to communicate compliance completions • Collaborate with other departments within the organization to ensure that the training team is perfectly equipped with the proper resources necessary to do their job • Ensure that the trained employees meet the minimum set competency skills at the end of the training program within the set timeline. Accomplishments: • Efficiently delivered training programs on Process, Behavioral, and Organization…

Training and Operations Manager

Ventura · Mumbai

• Manage and direct operations team to achieve business targets. • Assist in developing or updating standard operating procedures for all business operational activities. • Build strong relationship by addressing customer issues and complaints in a timely manner. • Assist in employee appraisals, promotions, compensation and termination based on the performance review. • Provide operational support and guidance to staff. • Monitor and control expense according to allotted budget. • Assist in interviewing, recruiting and training candidates. • Manage work assignment and allocation for staff. • Conduct performance review and provide performance feedback to staff. • Maintain accurate and clear documentation for operational procedures and activities. • Work in compliance with company policies and procedures. • Ensure team follows standard operating procedures for all operational functions. • Conduct regular meetings with team to discuss about issues, concerns, updates etc. • Responsibilitie…