Kait Erb

Customer Success Director, Pharmaceuticals

Vumedi · Bucks County, Pennsylvania, United States

Present

Cultivate strategic, trust-based relationships with pharmaceutical brand teams, medical affairs leaders, and agency partners by developing a deep understanding of therapeutic areas, commercialization priorities, and market dynamics. Advise senior stakeholders on digital engagement strategies, translating brand objectives into actionable recommendations that elevate HCP reach, content performance, and ROI across the Vumedi platform. Partner with customers to architect data-driven engagement strategies that align peer-to-peer education with brand imperatives, optimizing channel mix, and targeting to drive higher impact among HCP audiences. Educate clients on best practices in digital medical education, solidifying Vumedi’s role as a critical component of their omnichannel strategy. Lead the development and execution of customer programs, overseeing end-to-end planning, cross-functional coordination, and performance tracking to ensure seamless delivery and exceptional customer outcomes. A…

Lead Manager, Client Solutions | Marketing & Content

Phreesia Network Solutions · Bucks County, Pennsylvania, United States

Led cross-functional teams to deliver flawless campaign execution and exceptional client service across pharmaceutical and payer partner accounts, ensuring strategic alignment and operational efficiency Provided strategic oversight of all campaigns within team domain, proactively identifying optimization opportunities and guiding creative, briefing, and presentation excellence; experienced in managing portfolios spanning <$1M foundational accounts with one brand to >$10M enterprise accounts with five or more brands Acted as a senior client partner for brand, media, and creative agency of record teams, leading high-stakes meetings and ensuring consistent communication with internal stakeholders and clients Spearheaded team and department process improvements, driving executional excellence and optimizing for scalability and efficiency; onboarded teams to new software and process solutions Mentored and developed talent across the greater Client Solutions team, elevating strategic thinkin…

Senior Manager, Client Success | Content Strategy

Phreesia Life Sciences · Bucks County, Pennsylvania, United States

Manager description below applies, in addition to: Team oversight with up to three direct reports; hybrid role of account ownership and portfolio oversight, providing day-to-day pharmaceutical and payer client support and team management for prompt, flawless campaign development Led client and cross-functional teams with accountability as both an account owner and portfolio oversight; crafted and reviewed creative briefs, presentations, and guided both creative design, HTML programming development, and platform quality assurance Partnered with clients on med/legal reviews, owned system submissions and annotations, examined campaign performance and identified optimizations; navigated timelines, delays, and contract penalties in relation to company revenue forecasts

Manager, Client Experience

Phreesia Life Sciences · New York, NY

Account/project management for pharmaceutical brands in promotion of advertising engagement with their ideal consumer audience Onboarded and partnered with sponsor agencies of record to explain all specifications and best practices pertaining to Phreesia; brought in market-targeted messaging of Rx/OTC/Medical Device products across a national health system and physician network Post-launch management of monthly report distribution and campaign optimization recommendations; provided strategic direction to pave the way for renewal and upsell opportunities Timeline review/execution/management; management of cross-functional sales, creative, product, engineering, analytics, and research teams to implement digital programs and patient ad campaigns within their assigned timelines Responsible for leading/training new teammates as longest tenured manager Met with prospective clients to demo the platform and show content can be tailored to meet their KPIs

Associate Manager, Client Experience

Phreesia Life Sciences · New York, NY

Manager description above applies, in addition to: Calendar management; meeting/event scheduling; creation/archiving of decks/proposals/contracts; training manual maintenance; meeting transcription/recaps Marketing team liaison: Event planning/execution for yearly conferences (e.g. PoC3, Digital Pharma East); led execution of biannual marketing email blasts

Senior Administrative Assistant

Phreesia · New York, NY

Administrative support of seven senior leaders, onsite in the New York, NY, office and remote throughout the U.S.: Calendar management; internal/external meeting scheduling and preparation; billing and expenses; travel booking; event planning; team project management Office management of New York office onsite employees: Conference/supply/mail room management and kitchen inventory; eFax and electronic filing/distribution; event planning and execution; shipping and invoice approval; petty cash bookkeeping

Associate

Paradigm Tax Group · Philadelphia, PA

Provided administrative support to area and geographic leaders, as well as Paradigm’s C-level executives Excel spreadsheet creation and management; client e-mail/call management; tax bill receipt/approval; financial and leasing analysis; meeting scheduling and transcription for website SEO campaign and acquisition teams; online/hard copy filing, organization; Outlook calendar management; billing/expenses Responsible for client interaction, client communication, local market lead generation, and Web research within the Mid-Atlantic region; compiled and analyzed commercial real estate information to assist in tax appeal recommendations Managed in-house National Property Tax System and online records for 100+ national client portfolios, 1000+ properties [PTG was acquired by Ryan (https://www.linkedin.com/company/ryan/) in 2022]

Business Development Representative

eLeadCorp · Berwyn, PA

Partnered with technology companies to drive top-line revenue and ROI from sales and marketing efforts Set qualified appointments for clients who had difficulty meeting their revenue goals by failing to get in front of enough prospects Performed outbound call and e-mail campaigns, up to 100+ dials and emails daily, within multiple U.S. sales territories Managed direct communications and fostered relationships between clients and prospects

College of Communications, Office of External Relations/Assistant to the Director

Penn State University · State College, PA

Assisted the Director of College Relations with production of the alumni magazine, The Communicator (Wrote cover and feature articles and news blurbs); wrote press releases for the College's and the University's website; copyedited various print and Web publications; provided Web research and internal office and computer file management; facilitated the planning and running of constituency/alumni events in support of the College, including meetings of the Alumni Society Board, annual career fairs, speaker series, and golf outings

Communications Office/Assistant to the Director and Associate Directors

The Hill School · Pottstown, PA

Assisted the directors of Communications, Development, the Annual Fund and Stewardship in the promotion of The Hill's students and mission; created and maintained office filing system; prepared and edited copy for the School’s website and the alumni magazine, Hill Ties; wrote press releases and media advisories released to national and global newspapers and media outlets; edited various publications and correspondence; facilitated the planning and running of constituency/alumni events, including graduation and the annual all-class reunion

Undergraduate Admissions Office/Assistant to the Marketing and Recruitment Team

Penn State University · State College, PA

Wrote stories for the Office website; assisted with inter-office assignments; investigated story leads throughout the Penn State system, including all 24 campuses; edited copy for electronic and print media; took photographs to accompany published articles

Student Surveyor: Division of Student Affairs, Research & Assessment

Penn State University · State College, PA

Conducted telephone surveys used in planning efforts for student programming, resources; experienced in communication, logic and computer-assisted software security