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Justin Serna

Justin Serna

Practice Manager

Longview, Texas, United StatesNon-profit Organization Management
Company
Taylor Veterinary Clinic
Title
Veterinary Practice Manager
Seniority
Manager
Department
Medical Health
Location
Longview, Texas, United States
Industry
Non-profit Organization Management

Experience

Veterinary Practice Manager

Taylor Veterinary Clinic · Longview, Texas, United States

Present

Hiring, training, and managing a team that excels at patient care and customer service Turning client complaints/concerns into a positive experience Capturing KPI’s and relevant data to track clinics growth Filling in as a Veterinary Technician or CSR to help support my team Implementing, troubleshooting, and optimizing our EHR system for staff and DVM

Certified Medical Assistant - Certified Electronic Health Records Specialist

Azalea Orthopedics & Sports Medicine Clinic · Tyler, Texas, United States

Scheduling patients for multiple doctors Improve ROI Rooming patients and obtaining ROI to fulfill EHR/Legal requirements Bring denial rates for prior authorizations from 6% to 1% for diagnostic, therapeutic, and surgical procedures Assist administration and physicians with EHR troubleshooting and improvement

Shop Manager

Brass Tacks · Dallas, Texas, United States

Optimizing shops schedule Assist in successful project management and event coordination Growing Social Media engagement and building the shop’s brand through content creation

Education

Tyler Junior College

Some degree, Medicine

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