About
With over 12 years of experience in hospitality and learning & development, I currently contribute as the Cluster Learning and Development Manager at Pride Hotels Group. My role emphasizes stakeholder management, service standards, and fostering team growth to align with the organization's vision. My mission is to create impactful training programs that elevate service quality and operational efficiency. Leveraging expertise in budget management and human resource development, I aim to empower teams and drive organizational success.
Experience
Learning and Development Manager
Pride Hotels Group · Pune District
At Pride Hotels Group, I focused on enhancing the organizational culture and improving guest service quality. I led initiatives for new joiners' induction, ensuring they aligned with brand standards. My role involved managing training budgets and guiding management trainees, contributing to a robust learning culture that elevated guest satisfaction.
Faculty
International Institute of Hotel Management (IIHM) · Pune, Maharashtra, India
• Developed and delivered innovative curriculum for F&B management and soft skills, enhancing student engagement and learning outcomes. • Designed and executed real-time experiences and events, fostering practical training in a hands-on environment. • Collaborated with industry partners to arrange guest lectures and field visits, bridging the gap between academia and industry.
Learning and Development Manager
Accor · Khopoli, Maharashtra, India
Center Coordinator
Kotak Education Foundation · Mumbai, Maharashtra, India
Master Facilitator
Tata STRIVE · Taj lands End, Bandstand
Trainee Area Manager
Cafe Coffee Day · Mumbai, Maharashtra, India
Restaurant Manager
HOTEL TUNGA REGENCY PRIVATE LIMITED · Mumbai Metropolitan Region
Managed smooth day to day operations of the bar. Maintained sales report for the outlet. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Modified drinks and food presentations on a regular basis to keep up with latest trends. Planned, and executed fests and events in the outlet. Maintained coordination with other departments. Interacted positively with customers while promoting hotel facilities and services. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Correctly calculated inventory and ordered appropriate supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Actively participated in ongoing customer service programs to build sales and rapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Ma…
I.T Trainee
JW Marriott, Mumbai
pick up of stores, cleaning the area assigned, and helping staff in their daily jobs.
Education
Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai
BSc. in H and HA, Hospitality Administration/Management
Fr. Agnel Multipurpose School
Bsc
Welingkar Institute of Management
Master of Business Administration - MBA, Hospitality Administration/Management
Welingkar Institute of Management
Postgraduate Degree, Human Resources Management/Personnel Administration, General
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