Juan Hernandez

Senior Lead Customer Success Account Manager - Energy Industry

Microsoft · Germany

Present

●Single point of contact and trusted business and strategic advisor to strategic customers providing valuable guidance around operations and optimization of their IT business within the energy industry. ●Driving consumption by identifying, and aligning Microsoft solutions and cross-cloud and technical capabilities to expand upon and accelerate customer needs and priorities within the energy industry.

Customer Success Account Manager - Retail Industry

Microsoft · Germany

●Building and maintaining strong, long-lasting relationships with customer stakeholders within the retail industry to continuously drive value generation, lead renewal conversations, and develop expansion strategies, and identify deeper adoption opportunities, and expanded business opportunities. ●Support and lead customers within the retail industry, demonstrating an understanding of their businesses and offering creative solutions to complex challenges

Technical Account Manager - Financial Services Industry

Microsoft · Munich Area, Germany

●Technical point of contact for the account, coordinating all engineering resources, to ensure customer satisfaction. Aligning services around people, process and technology to drive digital transformation ●Provide insight and guidance to customers by maintaining a comprehensive knowledge of process processes, technology trends within the financial services industry.

Technical Consultant

VoiceTrust

- Technical consulting and support for customers (Americas, EU and Emirates) - Delivery of technical workshops and software solution demonstrations - Global lead for streamlining of consulting project processes - Technical documentation of software solutions

Project Engineer

ARGENCO

- Development of groundwater contamination models. - Interpretation and statistical analysis of environmental data with modelling software. - Point of contact for stakeholders involved in groundwater remediation projects. - Fieldwork management (sampling and drilling campaigns). - Evaluation of budgets for groundwater remediation.

Project Manager

Asociación de Ingenieros Constructores

- Supervision of construction projects. - Project leader for improving construction processes using information technology tools. - Implementation of Corecon construction and project management software. - Implementation of Sage ERP Accpac Project and Job Costing Module. - Evaluation of feasibility for government construction projects.