Joseph Floyd

Director of Customer Success

Whiplash

Present

Strategic Account Manager

Whiplash · Greater Los Angeles Area

Present

Key account liaison between customer and software. Help formalize customer feature requests with Product team and monitor progress. Help customer troubleshoot potential tech support issues. Project manage new customer implementations from a tech perspective. Ensure Whiplash operations understand customer requirements and projections, and customers understand WL capabilities and contractual operating responsibilities. Provide parcel and fulfillment analysis for customer and Whiplash. Monitor KPIs and develop BI for customers. Actively track, manage, and resolve customer problems / issues; formalize the tracking and management process using CRM tools.

Fulfillment Director

Five Four Group · Greater Los Angeles Area

Lead company in fulfillment for own proprietary brands and brand partners. Onboard and act as key liaison with new brand partners. Create and adapt strategies to maximize profits and efficiencies for each individual client. Keep and maintain accurate reporting on all inbound/outbound shipments. Oversee quality control of all goods.

Operations Director

Five Four Group · Greater Los Angeles Area

Manage a team of up to 75 people. Provide clear and accurate reporting for individual performances and company objectives. Motivate employees to reach specific attainable goals. Responsible for shipping out 15,000+ daily packages during peak periods. Ensure order accuracy throughout fulfillment and return process.

Exchange Coordinator

Five Four Group · Greater Los Angeles Area

Key respondent for all member exchange requests. Introduced and communicated exchange data reporting to help contribute to company decisions. Implemented new exchange policies: such as working with engineering to process exchanges before the goods are received in warehouse. Train new hires.