Jordan Morton

Veterinary Practice Manager

Western Carolina Regional Animal Hospital

Present

Operational Management: · Oversee daily hospital operations to ensure smooth, efficient, and high-quality care for both emergency and general practice patients. · Coordinate scheduling for veterinarians, technicians, and support staff to ensure adequate coverage during all shifts (day, night, weekends, and holidays). · Ensure compliance with veterinary protocols, regulations, and standards of care. Financial Management: · Develop and manage the hospital's budget, monitor financial performance, and implement cost-control strategies to ensure profitability. · Manage Inventory/COGS and COS management · Oversee billing, invoicing, and insurance processes to ensure accuracy and timely payments. · Analyze financial reports and key performance indicators (KPIs) to identify opportunities for improvement. Staff Management & Leadership: · Lead, train, and motivate a team of veterinarians, technicians, and support staff to maintain high morale and job satisfaction. · Conduct performance reviews,…

Veterinary Nurse

Western Carolina Regional Animal Hospital

Present

· Assisted veterinarians with diagnostic and surgical procedures, including taking radiographs, administering anesthesia, and monitoring recovery. · Performed routine medical exams, vaccinations · Supervised a team of 10+ veterinary nurses and technicians, ensuring proper patient care, operational efficiency, and staff performance. · Coordinated with veterinarians and staff to develop care plans for hospitalized patients and surgical cases. · Led training sessions for new staff members, focusing on clinical skills, medical protocols, and customer service. · Provided hands-on nursing care, including administering medications, assisting in surgeries, performing diagnostic tests, and monitoring anesthesia. · Played a key role in maintaining compliance with state and federal regulations regarding animal care, including record-keeping and controlled substances. · Enhanced client communication by providing detailed explanations of procedures, treatments, and aftercare instructions

Registered Veterinary Technician

Western Carolina Regional Animal Hospital and Veterinary Emergency Hospital

Present