About
As Practice Manager at Vision Care For Animals, a specialized veterinary ophthalmology referral practice serving the Silicon Valley and San Francisco Bay Area, I oversee the daily operations and business functions of the clinic to ensure efficient, high-quality care for patients with complex eye conditions. Working alongside board-certified veterinary ophthalmologist Dr. Patrick McCallum, DVM, DACVO, I support the delivery of advanced medical and surgical treatments for cataracts, glaucoma, corneal issues, and other ocular diseases in companion animals.
Experience
Senior Client Relations Manager
Vision Care For Animals · Palo Alto, California, United States
Records Management Specialist
Off-Site Records Management · San Jose, California, United States
Collections Specialist
American Profit Recovery · Farmington Hills, Michigan
Catering
Crispelli's Bakery & Pizzeria · Berkley, Michigan
Corporate Pharmacy Technician
Walgreens Specialty Pharmacy, LLC · Ann Arbor, Michigan
Responsible for nationwide pharmaceutical services for customers experiencing life threatening diseases such as cancers, multiple sclerosis, Crohn’s disease, HIV, and rheumatoid arthritis. Managed documentation provided by patients, healthcare and insurance providers, and drug manufacturers of serial and authorization numbers for limited distribution drugs.
Technical Administrative Specialist
Clear Rate Communications, Inc. · Birmingham, Michigan
Responsible for servicing national customer telecommunications accounts. Helped clients with account issues and provided step-by-step resolutions. Authored the standard operating procedures handbook for handling customer issues. Worked with Human Resources to train new employees. Provided daily audits of all accounts, and worked with accounting to identify billing issues. Coordinated the scheduling of repairs for clients and managed customer accounts.
Education
Oakland Community College
Associate of Science (A.S.), Biochemistry
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