About
As a Senior Customer Experience Program Manager at Microsoft, I manage a portfolio of Viva Glint customers, supporting LinkedIn Glint clients transitioning to Microsoft. I collaborate with HR leaders to develop success plans and achieve lifecycle goals during key events. I deliver consultative guidance and best practices, partner with Microsoft teams to ensure ROI, and mitigate churn through data-driven strategies. I have over 5 years of experience in customer success management, leading high-revenue enterprise customer accounts at LinkedIn. I drive engagement, retention, and growth through data-driven insights and value-focused solutions. I partner with C-level executives and leadership to align business goals and execute strategic initiatives. I identify opportunities for upselling and cross-selling while collaborating across teams to deliver exceptional customer experiences. I hold a Bachelor of Arts degree in Psychology from the University of California, Davis.
Experience
Senior Customer Experience Program Manager
Microsoft · San Francisco, California, United States
Managed a portfolio of Viva Glint customers, supporting LinkedIn Glint clients transitioning to Microsoft while driving adoption, engagement, and satisfaction. Collaborated with HR leaders to develop success plans and achieve lifecycle goals during key events. Delivered consultative guidance and best practices, partnered with Microsoft teams to ensure ROI, and mitigated churn through data-driven strategies.
Principal Customer Success Manager
LinkedIn · San Francisco, California, United States
Led high-revenue enterprise customer accounts, driving engagement, retention, and growth through data-driven insights and value-focused solutions. Partnered with C-level executives and leadership to align business goals and execute strategic initiatives. Identified opportunities for upselling and cross-selling while collaborating across teams to deliver exceptional customer experiences.
Senior Customer Success Manager
LinkedIn · San Francisco, California
Customer Success Manager
Glint Inc. · San Francisco Bay Area
Managed a portfolio of Glint customers, driving adoption and engagement with employee engagement survey tools. Collaborated with HR leaders to develop success plans and guide key lifecycle events such as Success Reviews. Delivered consultative guidance, best practices, and actionable insights based on survey data to enhance organizational outcomes. Partnered with sales and account teams to ensure ROI, mitigate churn, and identify upsell opportunities. Supported internal initiatives, including system migrations and enablement resources, to streamline operations and improve customer success outcomes.
Customer Success Manager
Castlight Health · San Francisco Bay Area
Managed strategic customer accounts for a health and wellness organization, specializing in price transparency initiatives and promoting preventive care through innovative solutions.
Consultant
Willis Towers Watson · San Francisco Bay Area
• Over 9 years of solid experience in implementing employee engagement surveys • Provided project management of global employee–based employee engagement surveys for Fortune 500 companies • Managed all aspects of projects, including client relationships, survey design, data collection, result reporting and presentation, financial tracking and external vendors • Advised clients in survey design to capture meaningful and actionable data • Provide clients with communication strategies throughout the survey process • Consult with clients on survey results by analyzing survey data to determine drivers of engagement, and action planning to improve low scoring categories and areas correlated with employee engagement • Create and deliver survey results presentations, and facilitate action planning workshops • People Manager for the San Francisco analyst team
Project Manager
Associate
Education
University of California, Davis
Bacholor of Arts, Psychology
Find leads like Joanne
Origami finds your ideal customers across 15+ data sources with a single prompt.
Try Origami Free