About
Over the span of more than 25 years, I have developed and excelled at multiple levels of business and leadership held at both Ford Motor Credit and Banfield Pet Hospital. I am most successful in leading direct reports to deliver high-impact business results while maintaining a healthy and happy work team environment that values the diversity and expertise of team members. I am passionate about the individual development and coaching of direct reports to help them achieve both personal and team goals. I excel in conflict resolution, both among team members and clients, and in written and verbal communication. I enjoy problem-solving on every level and utilizing innovation and creativity to find new ways to engage and achieve exceptional results. My understanding and ability to focus energy on any business goal regardless of the environment make me a unique and passionate leader who consistently delivers exceptional results in all areas: employee development, peer collaboration, client r…
Experience
Practice Manager
Present
Hospital operations, client relationships, peer, associate and doctor relationships, conflict resolution, quality, health and safety and financial results responsibilities. Teams of 10-25 individuals.
Team Lead Supervisor
Highly effective Team Lead/Supervisor in the Collections, Customer Service, Account Maintenance, Loss Prevention, Insurance, Bankruptcy and Impound/Seizure Departments. Led teams of 10-90 individuals. Delivered presentations, coaching and counseling, professional development as well as financial reviews and responsibilities for multi-million dollar portfolios.
Education
Air Academy High School
High School Diploma
Pikes Peak State College
Associate's Degree
Specialized
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