Jewel M. Gee, MBA

Practice Manager

Ann Road Animal Hospital · Las Vegas, Nevada, United States

Present

• Instrumental in devising and implementing strategies that led to an increase in revenue by identifying untapped market segments and optimizing sales processes. • Created and implemented an agile organizational framework that facilitated streamlined operations, resulting in a 100% increase in overall productivity and efficiency. • Engineered operational workflows that significantly reduced costs while enhancing quality standards, positioning the company for scalable growth and market competitiveness. • Successfully led multiple cross-functional teams, driving synergy and collaboration across departments to deliver complex projects within budget and ahead of schedule. • Demonstrated exceptional communication skills, aligning teams with strategic objectives and fostering a culture of innovation and efficiency. • Recognized for astute strategic planning, leveraging market insights and trends to identify growth opportunities and mitigate potential risks. • Applied critical-thinking skills…

Dispatch Coordinator

Diamond Heating and Cooling · Winston-Salem, North Carolina, United States

• Coordinated technicians' schedules for repairs and estimates efficiently utilizing the SmartServ platform's logistical framework. • Managed receptionist responsibilities, adeptly handling incoming calls, message management, and maintaining the CEO’s meticulously organized calendar. • Exemplified exceptional customer service by proactively addressing inquiries and adeptly resolving issues, consistently delivering an outstanding customer experience.

Project Coordinator

Icebox Diamonds & Watches · Greater Atlanta Area

• Accomplished projects and themed events by working based on goals, objectives, budget and deadlines. • Developed project and event communication plans providing email blasts, invites, and broadcast messages concepts. • Designed various communication materials; email blasts, invitations, PowerPoint Presentations, signage, and warranty cards which helped to enhance communication internally and externally. • Project outcomes were met by ensuring results are in line with stated goals and objectives. • Developed reports that were used for sales decision making and also performed complex social media analysis. • Built an internal profile by analyzing social media accounts to research potential high-profile celebrity clients. • Authored a Policies and Procedural Handbook that was utilized for internal and auditing purposes. • Generated correct revenue forecasts through Microsoft Excel using historical data.

Operations Coordinator

Comfort Suites Paradise Island · Paradise Island, Bahamas

• Coordinated the Assistant General Manager's calendar by organizing meetings, travel, and conferences. • Increased the online presence of Crusoe's restaurant by creating and managing its social media platforms via Facebook and Instagram. • Enhanced exceptional customer service and satisfaction by solving intricate problems via email, TripAdvisor etc. • Coordinated maintenance and upkeep projects on property with various departments including Food & Beverage. • Maintained inventory for Food & Beverage including the restock of menus, dining utensils, and cookware. • Effective communication was achieved be developing and designing communication material for disaster relief during hurricane and water outages.

Revenue Management Coordinator

Starwood Hotels & Resorts Worldwide, Inc. · Atlanta

• Achieved optimal revenue management of 12 franchise hotels by compiling data using ROS, Galaxy, and Valhalla systems. • Generated and created on-the-books reports to facilitate forecasting to implement revenue maximization strategies. • Utilized forecasting systems to optimize revenue by strategically pricing market segments per management requests. • Optimized on-the-books business by managing inventories and properly manage potential sell outs. • Generated data used to analyze demand factors, competitive positioning, and optimal performance. • Generated and prepared daily, weekly, and monthly reports to be used for strategic recommendations. • Uploaded new rate offerings and promotions based on company rate solicitations. • Analyzed extra-nets ensuring accurate implementation of OTA strategies. • Ensured hotels were within Starwood compliance by making necessary updates and performing hotel rate plan audits.

Assitant Project Coordinator

Mandela Washington Fellowship - Clark Atlanta University · Greater Atlanta Area

• Ensured project budget and spending were well managed using Microsoft Excel to account for receipts, cash, and account balances. • Formulated and coordinated weekly schedules using Microsoft Excel and PowerPoint. • Coordinated daily logistics schedules including vehicle reservations, and departure and arrival times. • Designed and developed visuals including PowerPoint presentations, flyers, invitations, certificates, and name badges.