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Jedidiah Freiheit

Jedidiah Freiheit

Customer Success Leader | MBA Grad | Building Relationships & Revenue

Nashville, Tennessee, United StatesComputer Software
Company
ShipHero
Title
Director of Customer Success
Seniority
Director
Department
Master Operations
Location
Nashville, Tennessee, United States
Industry
Computer Software

Experience

Director of Customer Success

ShipHero · Remote

Present

Strategic Customer Success Manager

ShipHero

Customer Success Manager

ShipHero

Customer Service Specialist

Warehousing Pro · Nashville, Tennessee, United States

Tour Specialist

TAG · Nashville Metropolitan Area

Communicated with my clients on the needs for their respective entertainment tours -Pinpointed the locations of my clients shows and coordinated the logistics remotely and in person if large scale -Secured the travel needs for my clients, including hotels, trains, ferries, and flights -Negotiated rates and contracts between hotel suppliers and major airlines, including Delta, American, United, Southwest and multiple international vendors

Store Manager

Tiff's Treats Cookie Delivery · Nashville Metropolitan Area

Assess the work for the day and schedule based upon sales numbers and day-to-day activities within the shop -Correspond with other managers to work towards customer satisfaction -Manage a staff of 20+ and work towards sales goals together -Interview and hire for my location, trying to create the best synergy as possible within the staff -E-mail correspond and generate reports for our corporate office on a daily basis.

Tour Specialist

TAG · Nashville Metropolitan Area

Communicated with my clients on the needs for their respective entertainment tours -Pinpointed the locations of my clients shows and coordinated the logistics remotely and in person if large scale -Secured the travel needs for my clients, including hotels, trains, ferries, and flights -Negotiated rates and contracts between hotel suppliers and major airlines, including Delta, American, United, Southwest and multiple international vendors

Education

LSU Shreveport

Master of Business Administration - MBA

Belmont University

Bachelor's degree, Business Administration and Management, General

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