About
Clinical Expertise • Strategic Focus • Change Management • Product Innovation • Servant Leadership Professional Services Veterinarian with wide clinical, product development, marketing, and operations experience. Clinical SME supporting product and marketing teams and building relationships with client corporate executives to drive engagement and sales. Excels at developing effective, market-aligned strategies and leading cross-functional initiatives. SUCCESSES: ✦ Created Zoetis's first client training program for Corporate and Specialty client partners to drive Librela™ sales by focusing on learning needs of large veterinary hospital networks, with rollout proceeding throughout 2025. ✦ Drove 90% market penetration for new canine pain medication Librela™ despite lack of marketing budget by creating easily accessible national webinar series for corporate partners. ✦ Expanded sales with smaller corporate clients through close relationships with C-suite partners, focused training programs…
Experience
Professional Services Veterinarian
Zoetis · Dallas, Texas, United States
Present
Promoted to leverage combined clinical and business expertise by providing scientific/clinical support to product and marketing teams for national corporate accounts with values up to $20M. Clinical SME educating partner executives on product features and validation. Trains field account managers, makes online and event presentations.
Director of Veterinary Quality
Banfield Pet Hospital · Austin, Texas, United States
Managed 30 pet hospitals with team of ~50 DVMs and managers providing clinical training to optimize quality of care and customer experience, and drive loyalty and revenue growth. Identifies growth opportunities, directs DVM hiring and contracting, monitors performance, ensures operational efficiency and profitability, ensures DEA and OSHA compliance.
Area Chief of Staff
Banfield Pet Hospital · Dallas, Texas, United States
Appointed to new Chief of Staff role to guide 3 regional hospitals in growth planning, improving efficiencies, meeting quality standards, and recruiting new DVMs and other staff. Onboarded and coached new DVMs to meet KPIs for clinical skills, productivity, and quality of care. Ensured hospital compliance with DEA and OSHA, resolved customer complaints.
Chief of Staff
Banfield Pet Hospital · Lakewood, Colorado, United States
Transformed culture, productivity, and employee engagement at underperforming hospital, and resolved DVM conflict and patient complaints, achieving KPIs for revenue growth, quality of care, and customer satisfaction. Continued to practice as DVM while managing 3 other DVMs and 6 veterinary technicians. $1M P&L responsibility.
Chief of Staff
Banfield Pet Hospital · Lakewood, Colorado, United States
I ensured the highest quality of veterinary care, exceptional client service and maximum productivity of the veterinary medical team. I advocated for pets and their quality of life; built long term relationships with clients; contributed to the development and maintenance of the human‐animal bond; and educated clients and hospital associates on all aspects of pet health. I partnered with the Practice Manager to operate an effective and productive veterinary medical team, ensure a safe and effective hospital environment, and improve the medical quality and business performance of the hospital.
Associate Veterinarian
Banfield Pet Hospital · Littleton, Colorado, United States
Recruited out of veterinary school to provide small pet and exotics preventative care and soft tissue surgery. Managed own patient schedule, regularly overachieving productivity targets to earn bonuses. Educated customers on preventative care, trained and mentored technicians, helped onboard new DVMs.
Education
Washington State University
Doctor of Veterinary Medicine
Carroll College
Bachelor of Arts - BA, Biology, Chemistry Minor
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