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Jay Gustafson

Jay Gustafson

Executive Vice President of Brokerage Operations

Chicago, Illinois, United StatesLogistics & Supply Chain
Company
Echo Global Logistics
Title
Executive Vice President of Brokerage Operations
Seniority
Vp
Department
Master Operations
Location
Chicago, Illinois, United States
Industry
Logistics & Supply Chain

About

I've been with Echo Global Logistics since March of 2013 and have served as Executive Vice President of Brokerage Operations Since December 2021. In my current role, I leads Echo's national brokerage operations which support the tens-of-thousands of carriers and shippers that Echo works with on a daily basis. Additionally, I oversees Echo's digital transformation strategy, where I work with internal and external stakeholders to identify ways technology and evolved business processes can improve efficiency, increase service levels, strengthen partnerships, and identify new business opportunities. Prior to my time at Echo, I served as the Director of Operations at OpenMile, a tech enabled freight brokerage, which was acquired by Echo in March of 2013. I've spent my entire professional career within the logistics industry, starting as a Carrier Sales Rep in 2005 and then serving in multiple senior leadership positions over the last 16 years. My professional passions are focused on capacit…

Experience

Executive Vice President of Brokerage Operations

Echo Global Logistics · Chicago, Illinois, United States

Present

I currently lead Echo's national brokerage operations which support the tens-of-thousands of carriers and shippers that Echo works with on a daily basis. Additionally, I oversees Echo's digital transformation strategy, where I work with internal and external stakeholders to identify ways technology and evolved business processes can improve efficiency, increase service levels, strengthen partnerships, and identify new business opportunities.

Senior Vice President of Marketplace Solutions

Echo Global Logistics · Chicago

As SVP of Marketplace Solutions I oversaw Echo's Digital Freight Marketplace (DFM) operational and product strategy, supporting the carrier and shipper networks that Echo works with on a daily basis.

Senior Vice President of Carrier Operations

Echo Global Logistics · Greater Chicago Area

As SVP of Carrier Operations, I oversaw the Sales and Operations Team that built relationships and supported the thousands of carrier partners that Echo works with on a daily basis. In this role I was honored to lead the incredibly talented teams from both Echo Global Logistics and Command Transportation which was acquired in 2015.

Vice President of Carrier Sales

Echo Global Logistics

As VP of Carrier Sales, I oversaw the Sales and Operations Team that built relationships and supported the thousands of carrier partners that Echo works with on a daily basis.

Director of Truckload Operations

Echo Global Logistics

Upon the acquisition of OpenMile by Echo Global Logistics in March of 2013, I re-joined the organization as Director of Operations. In this function I oversaw an operational team called Premiere Client Management, that supported Echo's largest and most strategic shipper relationships.

Director of Carrier Operations

Open Mile, Inc

As Director of Operations at OpenMile, I oversaw all aspects of our carrier / shipper sales and operational strategy, working closely with our technology teams on the development of our proprietary systems. I was the 1st non-technical hire at OpenMile and had the honor of working with a number of technology leaders to help modernize the transportation industry. Open Mile was acquired by Echo Global Logistics in March, 2013.

Carrier Sales Manager

Echo Global Logistics

I joined Echo Global Logistics in October of 2008 as their 1st Carrier Sales Manager in their newly formed Truckload Division.

Carrier Procurement Manager

AFN

As Carrier Procurement Manager at AFN I oversaw 3 carrier sales teams in the Midwest, Southwest, and West Coast regions.

Advanced Strategy Manager

AFN

As Advanced Strategy Manager at AFN I managed newly hired Carrier Sales Representatives to help train and assist them in establishing a regional or service niche within the transportation industry.

Carrier Procurement Representative

AFN

As a Carrier Procurement Representative I built and managed a portfolio of truckload carrier relationships, with the goal of matching their capacity to the ad-hoc and consistent needs of our shipper partners.

Education

Bradley University

Bachelor of Science (BS), Advertising / Marketing

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