About
An experienced leader with a proven track record of success. I love to create a fun environment everywhere I am. I love planning projects and events and getting others involved with enthusiasm and passion around everything I do. I am very detail oriented and I aim to do the best I can at all the tasks I perform. I am very competitive and enjoy holding contests and making jobs fun for myself and my team. I believe that the key to a great workplace is a good level of communication and honesty and the key to working best in a team is to be someone who genuinely gets excited for teammates' successes. Because of this I have been able to help promote many employees to better and more visible positions internally as well as externally from the companies I have worked for.
Experience
Store Manager
Lead and motivate the store team to increasing sales, year over year, while providing customer-loved service. Teach, coach, mentor and support the store staff about the products, sales techniques, and genuine care for the client. Use KPI to monitor the growth and profitability of the store. Maintain and grow the most profitable grooming service in the company month over month. Lead with resolve, integrity, and care for the customer and the staff and maintain a safe and fun environment for growth and an enjoyable workplace. Celebrate every victory, no matter how small and stay competitive with contests and challenges between stores and within ours.
Area Manager in Training / Retail Store Manager
PetPeople · Atlanta, Georgia, United States
Lead the store and staff to smashing sales goals and consistently doubling comp goals. Grow the business with out of the box creativity to attract new customers as well as keep the interest of current clients. Train and motivate staff to provide award winning customer service and knowledge around pet nutrition. My stores were nominated for several customer service awards called "grand applause" awards and took the trophy multiple times, too! Assist the district manager with any and all support including motivating and training existing store managers and recruiting and interviewing potential new managers. Perform store audits, recruit, interview and schedule for 3 locations. Communicate effectively with 3-4 leaders and their teams on a routine basis. Train all new managers and key holders in the PetPeople way of business and teach, encourage and expect award winning customer service from all teams. Act as district manager for 9 locations when the district manager is unavailable. Check…
Diversity, Equity, Inclusion and Belonging Council Member
PetPeople · United States
Work together to foster a diverse and inclusive work environment that encourages diversity of thought by coming up with policies, initiatives, celebrations and community outreach.
Social Media Marketing Manager and Lead Artist
Grocery Money · Long Beach, California
Lead artist and co marketing manager for Snowballs, a coloring book made for adults. I manage the social media aspects of promotion using Facebook, Twitter, Instagram and Facebook Ads as well as Hootsuite to collaborate them all and streamline the process. I was also the sole artist for Snowballs and currently working on several other editions to be released in the near future.
General Manager / Assistant Store Manager
Centinela Feed & Pet Supplies · Greater Los Angeles Area
Lead the store staff and management team in productivity, efficiency, outstanding customer service, community projects, and sales goals. Focus on the year-to-year, period-to-period, day-to-day, and transaction-to-transaction interactions and maintaining sales goals, company and store objectives, and average ticket in all of these aspects. Create and reach out to existing projects helping both the community as well as the company/industry to be more prosperous and become a go-to destination for all pet food/supplies shoppers. Maintain "community store" feel in the store with events and promotions guiding customers back to the store. Maintain visual standards for product placement and end caps as well as create new and efficient product displays to generate excitement and sales.
Home Sales Supervisor
Lead a team of 10-15 employees in sales and marketing. Create action/business plans and maintain employee schedules on a weekly basis. My main role is to drive revenue and sales by spending time with each of my associates growing them as people and as employees not just for Best Buy but for any role. Using in the moment coaching, role plays, monthly one-on-one meetings and quarterly reviews, I am able to help the associates stay on track as well as getting better every day they come to work. Because of this diligence, my department was the top in the district two years in a row and the store ended top 50 out of over 1200 each year.
Employee Engagement Team Leader
Lead a team of 10 employees to better the jobs of our coworkers, the profitability of our local businesses and the lives of our community. Through many hours of coordination and volunteering, the team helped raise awareness and funds for many community orginizations including, but not limited to, Muscular Dystrophy Association, Ronald McDonald's Walk for Kids and Lupus of America. My role was to plan and oversee any and all activities done by the team.
Gaming Supervisor
Lead a team of three associates to drive revenue, increase awareness and attend fairs representing the gaming department. I lead the sales team by example and helped coach and train the team to take care of any need the customer has. The team flourished quickly and were able to all be promoted up within 6 months.
Lead Sales Associate
Cater to any and every need the customers may have and drive revenue though advertisement and promotion awareness and superb customer service. Coach and train any new employees and assist the sales supervisor with any tasks needed. I lead the sales team every month.
Publicist
Alamitos Beach Neighborhood Association · Long Beach, California
Maintain social media marketing, create and post press releases, work with local businesses to create partnerships in the community among businesses and individuals alike.
Marketing Director
NovusVoid Productions
Maintain constant visual presence for short films during the season within the community as well as in social media. Maintain all social media sites and produce film posters, fliers and any other peripherals for distribution. Work closely with the filmmakers to ensure the message is reached.
Education
Cerritos College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
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