Jamie Bishop

Practice Manager

Brunswick Veterinary Clinic · Grass Valley, California, United States

Present

Office Manager

Crescenta Cañada Pet Hospital · La Crescenta, California, United States

Office Manager

Metropolitan Animal Specialty Hospital

• Employee interviewing, hiring, training, coaching, and termination • Payroll processing • Developed and maintain efficient cash management system • Prepare End of Day, End of Month, and End of Year reports • Address chargeback disputes to ensure prompt merchant response • Accounts receivable and accounts payable pertaining to client billing • Address client service discrepancies with utmost professionalism • Directly manage customer service team and work with team as a leader • Collaborate with department managers to ensure smooth daily operation • Lead monthly customer service representative meetings • Educate the front office team on client financing options • Aid in the rapid expansion of the business from edthree departments to seven, as well as develop one business into two separate entities • Implemented COVID-19 protocol including curbside service

Service Coordinator

Animal Specialty Group · Greater Los Angeles Area

• Pioneer in the development of the Service Coordinator position • Streamlined emergency service operations, decreasing walk-in wait time • Instruct rotating interns on time management and estimate production • Trained new Service Coordinators on exceptional customer relations • Created itemized estimates, invoices, and filled prescriptions

Client Service Representative

Animal Specialty Group · Greater Los Angeles Area

• Present and explain complex treatment plans for various departments including: Surgery, Internal Medicine, Neurology, Emergency and Critical Care, Oncology, and Physical Rehabilitation • Aided in development of more efficient emergency triage system • Multi-department appointment scheduling • Manage multiple phone lines • Room clients for doctors in a timely manner • Train new client service representatives • Rapid data entry • File production and maintenance • Collect and deposit substantial cash transactions • Handle privileged information in a confidential manner • Participate in client financial education utilizing Care Credit • Revised client documents to ensure consistent branding

Receptionist

Saugus Animal Hospital

• Handled various cash transactions, including opening and closing procedures. • Trained new receptionists. • Developed company website, improving web-based visibility. • Improved client and pet information sheets, compacting all forms from two pages to one. • Effectively handled multiple phone lines. • Managed vaccination clinic. • Educated clients regarding CareCredit financing options.

Associate

Cold Stone Creamery

• Customer relations. • Counted cash and performed opening and closing procedures involving cash register. • Made ice cream and cakes. • Opened and closed store.