About
Highly motivated and results driven leader with 15 years of management experience in talent development and customer service. An expert at driving effective and productive hospital teams, with high engagement, medical quality and business performance. Possess comprehensive knowledge of Microsoft office applications, and strong communication skills.
Experience
Practice Manager
Banfield Pet Hospital · Lake Oswego, OR
Present
Manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. The Practice Manager, in partnership with the Chief of Staff (COS), ensures good communication with clients, associates, field leadership, Central Team Support, and PetSmart, and partners with the PetSmart Store Director, Salon Manager, Training Manager and PetsHotel Manager (if applicable) to optimize growth of both businesses. The Practice Manager partners with the COS (if applicable) to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
Store Manager
Store Manager Lead company focal store for product development and merchant buys Analyze business and send to Regional Manager weekly in store recap Prepare all materials correlating personal employee behaviors as it relates to business performance, presented monthly at corporate visits Manage human resource cycle for all junior managers and associates Maintain California associate files including documented improvement plans and resignations/ terminations Adhere to store budget Time cards, weekly payroll, expense reports, office supplies, all while accounting for product loss Leader amongst ten store Training center for all new management members Prepare weekly conference call for 40% of overall store business, and mid-week communication update Maintain company mandated employee and customer experience expectations Plan monthly contests and team building events to maintain a fun work environment
Store Manager
- Increased Volume +35% over last year - Designed and implemented clienteling process/ clientele books - Hired and developed staff - Defined job description, hold quarterly staff meetings, monthly development conversations -Developed and implemented policy and procedure: some tools developed now used throughout company -Plan and host specialty events to expand clientele and build brand exposure -Develop monthly company contests for associates -Reduced loss from 9% to 0.05%
Store Manager
Store Manager
Customer Experience Manager
Talent Manager
Visual Manager
Sales Associate
Education
San Diego State University
Modesto Junior College
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