Isaac Gendel

Associate Director, Software Transformation & Delivery

Aptean · Barcelona, Catalonia, Spain

Present

Led the end-to-end delivery of enterprise solutions including PLM platforms, integrating data, workflows, and legacy systems to streamline operations, strengthen compliance, and accelerate product development lifecycles.

Program Manager | Digital Transformation

Deloitte · California, United States

Boosted client satisfaction to 95%, resulting in increased retention and referral business, uncovered $2M in cost-saving opportunities while improving operational efficiency by 20%, generated 30% revenue growth, and reduced time-to-market by 25% through strategic planning. Significant milestones in change management included a 50% reduction in turnover and a 40% increase in employee engagement within six months. Advised clients on technology adoption which led to a 35% improvement in customer satisfaction and a 25% increase in market share within one year. Additionally, project management skills ensured the delivery of 95% of projects on time and within budget, maximizing ROI. Continuous improvement initiatives resulted in a 30% reduction in defects and a 20% increase in productivity, positioning clients for sustained growth and competitiveness.

Senior Consultant | Technology Strategy & Transformation

Deloitte · San Diego Metropolitan Area

During my tenure as a Senior Consultant at Deloitte, I worked closely with senior leadership to advance enterprise-wide digital strategy initiatives and operational improvements. My duties included engaging with clients early on, creating strategic roadmaps, and establishing frameworks to align different departments on transformation priorities. Notable accomplishments include: Leading initial client interactions and strategic planning sessions, resulting in a 20% increase in project initiation efficiency. I also devised and executed frameworks that fostered collaboration across departments, leading to a 15% reduction in project delivery times. Recognized by clients for surpassing key performance indicators and showcasing leadership potential, I was promoted to Program Manager. This role sharpened my abilities in strategic planning, engaging stakeholders, and managing change, providing a strong basis for my subsequent role as Program Manager in Digital Transformation.

Senior Business Consultant

Boston Consulting Group (BCG) · Greater San Diego Area

Managed the development and implementation of CalWIN online platform product developed by HP Inc for 18 counties in California, including day-to-day operational support of production and development environments to enhance infrastructure required for product service offerings. Ensured data and business requirements collection for vendors by internal teams; oversaw vendor solution development, installation, and testing; created and maintained outcome-driven product roadmaps.

Business Consultant

Boston Consulting Group (BCG)

In the Technology & Operations practice at BCG, I assisted public sector clients in California with significant system modernization projects. I concentrated on enhancing welfare eligibility and case management systems utilized by various counties. Collaborating with diverse teams, I collected and documented both business and technical requirements. I played a key role in evaluating vendor proposals, aiding in UAT testing, and contributing to deployment and post-launch assistance. By mapping existing and future operational processes, I aimed to enhance workflows and boost efficiency. My efforts were acknowledged by internal leaders and client stakeholders, resulting in a promotion to Senior Business Consultant. This position marked the beginning of my transition to more extensive digital transformation projects, where I assumed broader responsibilities in platform strategy and delivery.

Project Manager

United Nations · Turkey

Oversaw a pilot project aimed to counter-radicalization as a plan of action for Preventing Violent Extremism (PVE) program at the United Nations for MENA regional office. Aided the design and implementation of capacity-building activities for requesting counter extremism and radicalization participating states and broader coordination of the Organization’s activities in preventing and countering VE.