About
My drive to succeed has originated from my niche in event planning, working closely with sales teams to provide an excellent customer experience, creating CRM communications and analytical reports, among many other marketing and sales activities. I have always excelled in my prior work and leadership experiences. Examples of this would include leading a team of workers on every Booyah Baseball gameday and assisting in record keeping and CRM tasks via KORE Microsoft365 and Ticketmaster Archtics with the Green Bay Packers. Each day as a trustworthy employee and fan of sports, I live by the wise words of Vince Lombardi, “The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.”
Experience
Customer Experience Analyst
Schreiber Foods · Green Bay, Wisconsin, United States
Premium Seating and Ticketing Intern
Green Bay Packers · Green Bay, Wisconsin, United States
Hall of Fame Customer Service Representative
Green Bay Packers · Green Bay, Wisconsin
• Positioned as a public-facing representative for one of the most famous and successful organizations in the world. • Helped manage unique fan experiences throughout Lambeau Field. • Utilized a CRM database within the day to day operations to assist with customer satisfaction and sales. • Preformed face to face ticket sales for the Packers Hall of Fame and tiered Lambeau Field Stadium Tours. • Achieved and solidified selling tactics of engaging, listening, upselling, closing, and following up with valued fans.
Event Management and Operations Intern
Green Bay Booyah · Ashwaubenon, Wisconsin
• Aided in the unique transformation of a $14 million ballpark along with the rebranding of the Green Bay Booyah and start-up of Green Bay Voyagers FC. • Supported a number of events within Capital Credit Union Park's VerHalen Club - from Company Events to Comedy Shows and Sporting Events. • Established and directed a new part of Capital Credit Union Park, Bud Light Bleachers, while helping implement a new food and beverage inventory system. • Gained experience in ticketing and sales by handling customer-related interactions and being a personal tickets representative for recently attended fans. • Assisted in marketing-related events and social media outlets to improve the fan experience and following. • Managed and facilitated on and off-field operations at Capital Credit Union Park.
Education
University of Wisconsin–Oshkosh
Bachelor of Business Administration - BBA, Business Management with a Project Management Concentration - Marketing and Sales Emphasis
University of Wisconsin-Fox Valley
Associate of Arts and Sciences - AAS
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