Henger Ydrogo

Customer Insights Manager

Ralph Lauren · New York City Metropolitan Area

Present

Leading customer intelligence strategy across Polo retail stores, transforming complex data into actionable insights that improve customer experience, optimize marketing performance, and drive revenue growth. - Partnering with cross-functional teams to deliver predictive models, customer segmentation, and retention strategies that directly impact business KPIs. - Mentoring junior analysts and leading onboarding for new tools and customer data platforms - Driving cross-functional collaboration across marketing, sales, and analytics to deliver customer-centric strategies - Spearheading rollout of AI-driven insights for key store clusters, supporting regional growth planning.

Business Intelligence Analyst

Ralph Lauren · New York City Metropolitan Area

Playing a critical role in optimizing marketing strategies, customer engagement, and business performance through data-driven insights. I partner with cross-functional teams: Marketing, Client Development and Business Planning to develop analytical tools and frameworks that enhance promotional planning, customer segmentation, and acquisition strategy

Sales Professional

Ralph Lauren · New York City Metropolitan Area

Dedicated junior sales professional with a proven track record in delivering exceptional customer service and driving sales growth while understanding client needs, managing high-value transactions, and maintaining brand standards. Passionate about creating memorable shopping experiences and contributing to a dynamic sales team.

Nyu Data Analyst Candidate

NYU Tandon School of Engineering · New York City Metropolitan Area

- Cleaned, manipulated, visualized, and analyzed raw data using spreadsheet software (i.e. Google Sheets), SQL (i.e. MySQL), and BI data visualization tool (i.e. Tableau). - Conducted an exploratory data analysis (EDA) to provide key stakeholders with data-based evidence of user success characteristics to make the business case for additional funding. - Created DDL and DML SQL queries from formal and ad hoc data requests to draw insights and make data-driven recommendations to support company growth. - Built a Tableau Story with interactive dashboards and dashboard objects to report insights from comparative analysis completed in Tableau Desktop to technical and non-technical stakeholders.

Planning Engineer

Chevron · Caracas, Venezuela

- Integrated different aspects of Oil Industry Operations by using available engineering tools, such as computers and third-party recommendations. - Applied flow rate enhancement techniques to improve oil production levels from 3 to 5% monthly. - Developed production forecasts & drilling strategies in a weekly and monthly basis by cleaning and analyzing raw data. - Built mathematical models to ensure flow rate enhancement techniques & maximum oil recovery. Skills: Production probabilistic profiles, Operational Management Studies, Production Forecasts based on Available Data, Drilling Strategy Planning, Project Planning, Production Accountability.

Field Engineer

ONGC Videsh Ltd · Anzoategui, Venezuela

- Acoustic liquid level tests analysis (Total Well Management). - Performed well completion proposal diagrams for Drilling Rigs, Reconditioned Drilling Rigs, Flush by, Coiled tubing systems. - Executed Analysis of PCP systems operating parameters in order to evaluate their behavior in time so that failures could be reduced and thus extend PCPs run life.

Thesis Student

PDVSA Petroleos de Venezuela S.A. · Anzoategui, Venezuela

Research project: "Creation of a well drilling, cementing and completion proposal in underbalanced conditions for horizontal and vertical wells”