About
With 20+ years of leadership experience across SaaS, logistics, and enterprise services, I lead high-impact teams at the intersection of operations, client success, and technology. Currently, I serve as SVP of Client Success and Operations at Sifted, a fast-growing SaaS startup providing data-driven insights to optimize logistics and supply chain performance. Known for driving transformation and operational scale, I’ve built and led teams responsible for $1B+ in recurring revenue, implemented onboarding programs that boosted productivity by 20%, and led initiatives that increased client satisfaction and upsell opportunities by double digits. My approach blends strategic vision with hands-on execution, enabling organizations to streamline operations, align cross-functional teams, and improve bottom-line results. I thrive in dynamic environments where innovation, efficiency, and customer success are core to the mission.
Experience
Associate Vice President, Performance Management (Client Success)
Leads the account management teams for five Cox Automotive brands which is responsible for retaining and growing over $1 billion of recurring annual revenue.
Associate Vice President, Operations
Oversaw client success strategy, operations, new hire training and client onboarding for Vinsolutions, Xtime, Dealertrack F&I and Dealertrack Registration & Title business units.
Executive Director - Strategic Projects
Freightquote · Kansas City, MO
• Responsible for scoping and implementing special projects and strategic initiatives, including the development and implementation of the strategic plan and long-range strategic initiatives. • Works in conjunction with senior leadership team to pursue and achieve tactical or strategic objectives • Leads special projects that require cross-functional engagement with key staff across the organization, and with external stakeholders, as appropriate.
Director - Truckload Operations
Freightquote.com · Kansas City, MO
• Oversaw all aspects of the truckload service and delivery operations including 80 employees. • Increased productivity without incremental headcount by 300% through training, process, and technology improvements. • Analyzed truckload market/industry trends, sales needs, competitive threats, and internal performance. • Identified and developed new strategic opportunities to expand service capabilities.
Product Development Manager
Implementation Specialist
TouchNet Information Systems · Lenexa, KS
Software Developer
Athenix Solutions · Lawrence, Kansas
Education
The University of Kansas
School of Engineering, Computer science
Baker University
MBA, Business
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