Gourav Bengwal

Training Manager

Urban Company · New Delhi, Delhi, India

Present

In this new role, I’ll be responsible for empowering professionals through skill development, performance coaching, and structured learning programs. I’m excited to contribute to Urban Company’s mission of delivering high-quality services by helping build and nurture expert talent. Joining a company that values innovation, customer experience, and continuous learning is an important step in my professional journey. Looking forward to making a meaningful impact and growing with this dynamic team! 🔍 I’m always open to connecting with fellow L&D professionals, industry peers, and recruiters passionate about training, operations, and growth strategies. Let’s connect and collaborate! 💼 #NewBeginnings #Trainer #UrbanCompany #LearningAndDevelopment #CareerGrowth #OpenToOpportunities #L&D #ProfessionalDevelopment #TrainingAndDevelopment #SkillsThatMatter #CareerJourney

Soft Service Manager

JLL · Gurugram, Haryana, India

Experienced Soft Services Manager with nearly a decade of expertise in facilities management across Delhi NCR and GCC regions (Dubai & Oman). Skilled in overseeing housekeeping, Façade Cleaning, waste management, pest control, and other soft services in healthcare, aviation, and commercial sectors. Strong knowledge of SOP implementation, COSHH & MSDS compliance, staff training, and audit preparations. Adept at optimizing service delivery, ensuring high standards of hygiene and safety, and enhancing customer satisfaction. Certified in IOSH safety, committed to operational excellence in facility management. Open to networking and exploring new opportunities!

Hk Manager

Genius Consultants Limited · Gurugram, Haryana, India

Dedicated and results-driven Housekeeping Manager with nearly a decade of experience in soft services facilities management across Delhi NCR and GCC regions (Dubai & Oman). Skilled in overseeing housekeeping operations in healthcare, aviation, and commercial facilities, ensuring high standards of cleanliness, hygiene, and safety compliance. Proficient in SOP implementation, COSHH & MSDS compliance, staff training, and audit preparations. Strong leadership abilities with a focus on efficiency, service quality, and customer satisfaction. Certified in IOSH safety, committed to delivering excellence in facility management. Let’s connect to discuss industry best practices and opportunities!

Learning & Development Trainer

ACCIONA · Masqaţ, Oman

* Develop and implement training programs that align with the organization's goals and objectives. * Conduct training sessions for new hires and existing employees, both in person and virtually. * Create and update training materials, including presentations, handouts, and online resources. * Evaluate the effectiveness of training programs and make improvements as needed. * Provide feedback to trainees to help them improve their performance. * Collaborate with other departments to identify training needs and develop solutions. * Stay up-to-date with industry trends and best practices in training and development.

Senior Fm Operations

GSR FACILITY SERVICES · New Delhi, Delhi, India

• Associated with clients to facilitate cleaning services to residential corporate offices, government buildings, schools, and colleges. • Coordinating client meetings on a daily basis and facilitating cleaning services. • Facilitating tailor made cleaning solutions based on client’s request. • Providing services such as water tank cleaning, upholstery shampooing, deep cleaning, office deep cleaning, carpet shampooing, and pressure wash facilities. • Managing a workforce of 10 no’s to get the closure of cleaning service leads. • Developing lead generation portals in order to secure the quantum business. • Working with subcontractors from various establishments to secure contracts. • Collaborating with digital marketing associates to ensure a company's flawless recognition.

Senior Operations Supervisor (Soft Services) Client: Muscat International Airport |Oman Airports

ACCIONA Service · Masqaţ, Oman

• Highly-skilled professional armed with ability in leading all significant cleaning initiatives with a cost-savings emphasis. • Functioned as an In-charge of scheduling, KPI and TAT achievement, client demands and facilitation of custom solutions, health and safety compliance; managing the all operational aspects of the premises, focus on maximizing the revenue. • Provided excellent service delivery within the soft services team activities & operational objectives. • Formulated & implemented delivery plans considering resource demand, standards, equipment & consumables, activity frequency, recording & reporting for each of the soft services to be managed in liaison with soft services area supervisors. • Provided client/customers with courteous and effective service, and handled difficult circumstances with ease. • Directed a team of Soft services Coordinators & FM Service Providers within their areas, effectively managing resources to ensure consistent service provision. • Strived to…

Facilities Supervisor (Soft Services) Client Site: Lamer Beach |Meeras

Emrill Services LLC · Dubai, United Arab Emirates

* Associated as an Operation Facilities Supervisor( Soft Services) * Follow-up periodical checklist and work progress. * Monitor the execution of the annual plan and report progress periodically. * Provide guidance and support (technical & administrational) to the site supervisors. * Attend client meetings, site joint inspection and inquiry, report findings and raised issues propose an action plan, follow up, report progress and completion. * Coordinate with the MEP team to ensure smooth integrated FM services delivery. * Daily monitoring of overall SS operations to ensure that the agreed SLA & KPIs are to be achieved. * Prepare the monthly/periodical Reports (requested by the client). * Ensure availability of stock for all cleaning items, tools, equipment, and consumables in the store. * Monitor the consumption of the cleaning items/consumables and ensure that consumption is within the agreed budget. * Manage and supervise the delivery of the subcontracted and in-house services. * Coo…

Administration Executive( Soft Services ) Client: Barclays Shared Services

ISS Facility Services India Private Limited · Noida Area, India

* Associated as a "Facility executive" client site ( Barclays shared services) on the payroll of ISS, looks after daily operations activities, * SLA compliance, KPI metrics, soft services operations, floor inspection, responsible for monthly projects and reports, training subordinates, resource management, Data management. * Conduct facility and EHS related training to the teams/vendors. * Preparing the Daily/Weekly and Monthly reports. * Interacting with the Housekeeping vendor. * Maintain Asset Register. * Routinely Inspect all services to ensure performance measures are being maintained. * Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions. * Soft services stores and stocks to be maintained. * Arrangement of all consumables and supplies for Client / VIP visits interfacing with the pest control for carrying out the pest control activities at the facility. monitoring the mail room activities.

Help Desk Executive | Client Site: Aon Hewitt

JLL · India

* Monitoring of Housekeeping related activities * Arrangement of all consumables and supplies for Client / VIP visits. * Interfacing with pest control for carrying out pest control activities at the facility. * Monitoring the mailroom activities. * Preparing the Daily/Weekly and Monthly reports. * Interacting with the Housekeeping vendor. * Taking facility rounds and finding out snags and raising GUTS tickets for the same. * Follow up and close the tickets logged. * Effectively manage Facility team to ensure an on time deliverable system. * Provide assistance to FM in all administrative functions, security issues and Facility services and any other administrative functions deemed by Client. * Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day. * Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints. * Monitoring the Food Vendors at the site. * Soft services stor…

Assistant Chef | Commi 3

Shangri-La Group · New Delhi, Delhi, India

* Associated as a " Commi III " entry-level to look after continental cuisine. * Support the Demi Chef de Partie or Commis I in the daily operation and work. * Keep work area at all times in hygienic conditions according to the rules set by the hotel. * Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks. * Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites. * Control food stock and food cost in his section. * Ensure the highest standards and consistent quality in the daily preparation. * Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control. * Contributing to maintaining kitchen and food safety standards. * Assisting with stock rotation cleaning stations. * Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety. * Helping with deliveries and restocking. * Set up the station with par stocks of me…