Gaurav Thapa

Manager of Training

Leon's India · Hyderabad

Present

Leading end-to-end regional training operations to ensure service consistency, SOP compliance, and brand standards. Designed structured onboarding, refresher, and leadership training programs. Supporting audit readiness, sales performance, and new product launches through field coaching.

Head of Training

Present

Leading structured training programs, SOP implementation, and talent development initiatives across Telangana and AP. Oversee field training teams, audits, and performance KPIs to maintain service and brand standards.

Training Manager

Leading structured training programs, SOP implementation, and talent development initiatives across Telangana and AP. Oversee field training teams, audits, and performance KPIs to maintain service and brand standards.

Manager - Training and Development

Miraj Entertainment Ltd · Hyderabad

Headed training initiatives for cinema F&B operations across the South region. Delivered technical, soft skills, guest handling, and leadership training. Improved frontline service quality through continuous coaching and audits.

Persuing Course in Data Anlytics

Scaler · Telangana, India

Training Manager

Nirva Spa, Ellaa Hotels, Hyderabad · India

Responsible for developing and implementing training programs to enhance the skills and knowledge of hotel staff, ensuring high-quality service delivery and guest satisfaction. Also to identify training needs, create training materials, and conduct sessions to improve employee performance and maintain industry standards. Monitor training effectiveness and adapt programs to meet evolving hospitality trends and guest expectations. Ultimately, fostering a well-trained and motivated workforce that contributes to the hotel's success.

Training Manager

Directed cross-departmental training with a focus on skill gaps, guest feedback, and performance enhancement. Delivered soft skills and competency-based programs for staff and management.

Learning Development Officer

Created service, hygiene, and safety training programs aligned with global airport standards. Conducted performance audits and ensured training compliance across multiple lounges.

Learning and Development Officer

Plaza Premium Group · Hyderabad, Telangana, India

Designed and delivered global-standard service, hygiene, and safety training programs. Conducted audits and compliance checks across multiple airport lounges. Played a key role in improving guest satisfaction and service consistency.

Regional Trainer

Landmark Group · Al-Dammam, Eastern Region, Saudi Arabia

Responsible for designing, delivering, and managing training programs within a specific geographic region or area of operations. Ensuring that employees across various locations receive consistent and high-quality training to develop their skills, improve job performance, and align with the company's goals and standards. conducting periodic store audits to determine operational shortcomings and the efficiency of training. Organizing fun activities for the team and awards given to promote confidence and morale. Delivering on-the-job trainings and assistance with operations at peak times

Regional Trainer

Managed training across region stores to drive sales performance and service consistency. Delivered coaching, visual merchandising guidance, and staff development programs.

Assistant Manager Training

GreenPark Hotels and Resorts Limited · Hyderabad Area, India

Developing and updating of training programs, covering a wide range of hotel operations, including customer service, housekeeping, food and beverage, front desk, and safety procedures. This includes conducting training needs assessments to identify specific skill gaps and collaborating with department heads to address them. create and manage an effective onboarding process for new hires, ensuring a smooth integration into the hotel's culture and roles. Training sessions and workshops are conducted using various teaching methods to ensure that staff members grasp the necessary skills and knowledge for their positions. Also focusing on nurturing a culture of exceptional guest service, and enhancing operational efficiency. Employee and guest feedback is collected and used to conduct performance evaluations and make necessary improvements to training programs. While collaborating with department heads to establish and maintain consistent training and operational standards across all depart…