About
Hi! I'm Emily Liu, a Master's student in Business Analytics and recent graduate from UMass Amherst's Isenberg School of Management, where I studied Operations & Information Management. I'm interested in analytics, data, and operations, and I enjoy using data to improve performance and drive decision-making.
Experience
Resident Assistant
University of Massachusetts Amherst
• Analyzed attendance and participation data from 20+ events using Excel, identifying trends that increased engagement by 15% through targeted programming • Planned and executed 2+ community-building events per month, fostering an inclusive and engaging residential environment • Supported 30+ residents by resolving concerns within 24 hours, applying strong communication, problem-solving, and interpersonal skills to connect them with relevant resources • Maintained detailed weekly records of incidents, events, and resident interactions, improving operational efficiency and tracking
Senior Marketing Coordinator
alpha Kappa Delta Phi International Sorority, Inc. · Amherst, MA
Barista
People's Organic · Amherst, MA
Education
Isenberg School of Management, UMass Amherst
MSBA, Business Analytics
University of Massachusetts Amherst
Bachelor of Business Administration - BBA, Operations and Information Management
Shrewsbury High School
High School Diploma
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