Elle Ghiai

Customer Success Manager

parcelLab

Present

Dedicated to helping brands unlock the full potential of parcelLab, ensuring the most value from day one. Partnering together to help optimize Customer Lifetime Value and create customers for life.

Customer Success Manager

Precisely

Helping customers learn to love their data, turning trusted data into confident decisions. Manages a dynamic portfolio of 30+ accounts, including Fortune 100 and mid-market brands, and has successfully led over $2.5M in renewals, driving retention, engagement, and expansion through strategic partnerships and proactive support. Operates with a consultative mindset and a results-driven approach, aligned with Precisely’s core values of Openness, Determination, Individuality, and Collaboration.

Customer Success Manager

Passport

Plays a crucial role in ensuring that top grossing, mid market ecommerce brands have frictionless international shipping experience while also tasked with leading the adoption of new initiatives and products. Regularly interacts with internal stakeholders and key brands leadership to provide strategic guidance as well as proactive support and solutions that drive retention. Identifies opportunities for expansion, collaborates with Sales to develop strategies and proposals that drive retention and renewals. Acts as a primary point of contact for clients, guiding them through setup, onboarding, implementation, training, testing, and launch. Works closely with stakeholders to establish and document critical goals, success criteria, and KPIs, then measures & reports progress towards those goals to help them effectively expand their global footprint. Works collaboratively with sales, product development, and engineering to resolve issues, increase services and introduce new features to prov…

Digital Success Manager

Tallapoosa Publishers, Inc

Leads company digital sales efforts using new media and digital tools, including delivering sales presentations and facilitation of trainings. Aids in the development, implementation, tracking and optimization of the digital marketing campaigns across all digital channels, including managing the website and social media platforms, producing videos, graphic designs, display advertisements and written content, tracking the performance of digital marketing campaigns, and optimizing outreach channels to enhance the digital brand. Manages the company’s end-to-end digital products and services, Including assisting in design and implementation of the company’s digital media plans and strategies to achieve digital marketing goals and objectives. Responsible for client retention, 86% retention average. Produces commercial video content, and builds small to mid-tier websites. Works with digital, advertising, creative and editorial directors to promote Tallapoosa Publishers online.

Digital Advertising Coordinator

Tallapoosa Publishers, Inc · Alex City, Alabama

Responsible for selling digital solutions to clients across three counties including Video Production, Website Design, Targeted Display, Search Engine Optimization, Social Media Content, and Reputation Management. Focused on superior customer satisfaction, operational excellence and strategic insight.

Director of Marketing

Womens Hope Medical Clinic · Auburn, Alabama

Hired to manage the roles of PR & Events and Media & Marketing Coordinators. Responsible for the organization’s social media, marketing, major events and donor communication efforts.

Corporate Instructor

Afni, Inc. · Opelika, AL

Previously Project Supervisor & Sales Representative. Coached, motivated and developed teams of up to 25 new hires through engaging facilitation.