About
Motivated, dedicated, problem solver looking to grow my veterinary practice management skills and optimize the experiences of my colleagues and clientele. I believe in constant iteration and improvement to increase efficiency and efficacy.
Experience
Senior Provider Services Specialist
Child Care Aware of America · Arlington, Virginia, United States
• Assessed caseloads assigned to specialists; ensure accuracy and timely completion of tasks. • Conducted and oversaw investigations and special cases. • Developed training schedules, new staff onboarding approaches, and training materials. • Assisted clients in assessing program requirements according to Department of Defense policies. • Coordinated and monitored resolution to concerns from clients. • Served as secondary liaison for all national accreditation agencies and state agencies. • Used conflict resolution skills to resolve customer complaints that are escalated by specialists. • Oversaw daily functions and staffing of customer service hotline. • Maintained high ethical standards including strict confidentiality. • Provided exemplary customer service, resource referral, and follow-up to calls, letters, and emails. • Modified, updated, and maintained a web-based client information database. • Educated clients on program eligibility requirements, licensing regulations, and quali…
Provider Services Specialist
Child Care Aware of America · Arlington, Virginia, United States
• Ensured all fee assistance applications were processed within mandated timeframes. • Entered client information and data into an automated database system. • Determined applicant eligibility according to outlined program requirements. • Evaluated documents for compliance with program policies in order to assess eligibility. • Liaised with interagency contacts to promptly obtain critical information. • Developed training materials and participated in training other staff members.
Team Assistant
Capitol Partners, LLC · Washington, District of Columbia, United States
• Led intern and staff recruitment, working with senior VP to identify and interview candidates. • Managed daily office tasks, including supply monitoring, accounts payable, and scheduling. • Increased efficiency by implementing new, free technology solutions and updating procedures. • Extensively revised training documents to standardize office procedures and increase efficiency. • Produced in-depth research on persons of interest, market conditions, and regulatory landscape.
Legislative Intern
U.S. House of Representatives · Washington, District of Columbia, United States
• Tracked and drafted constituent correspondence on a wide range of policy issues. • Attended briefings and composed memos, increasing efficiency and knowledge base of staff. • Managed and scheduled all tour requests, established interagency contacts to facilitate tours. • Answered, screened and referred calls according to office protocol.
Education
American University
Bachelor of Arts - BA, International/Global Studies
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