About
Veterinary Hospital Manager with leadership experience across general practice and high-volume emergency medicine, including multi-unit operational oversight. Promoted from Client Service Representative to Hospital Manager within five months based on performance, adaptability, and operational impact. Oversees hospital operations including scheduling, payroll, AR/AP, hiring, training, and workflow optimization, with a strong focus on improving key metrics such as revenue, labor efficiency, cost of sales, and overall hospital performance. Serves as a mentor and resource to Hospital Managers, providing coaching, accountability, and strategic support to strengthen leadership capability, team performance, and operational consistency across locations. Passionate about developing high-performing teams and leaders, fostering a culture of accountability, growth, and empowerment while maintaining high standards of patient care and client experience. Known for a hands-on leadership style, strong…
Experience
Horse Trainer
StLaurent Training
Present
I travel to farms and work with people’s horses. I predominantly work with problem horses or western/western dressage. Ground work/ lunging/ mounting & dismounting problems/ rearing, bucking, spooking/general manners.
Shift Lead / Receptionist
CHEAT LAKE ANIMAL HOSPITAL · Morgantown, West Virginia, United States
Previously a shift manager solely scheduled in the ER department and have been working overnights since October 2022. I handle large volumes of calls, do baseline triage to assess the urgency based on presenting symptoms, run critical patients into the building, assist with blood draws and restraining patients. I must gather brief histories over the phone and a true understanding of symptoms and level of urgency all while keeping clients calm and ensuring they arrive safely. I work long hours and am always willing to pick up shifts as needed. In my role as a shift manager it was my duty to create and update training protocols, train new hires, hold disciplinary meetings with my direct supervisor and HR, manage call offs/find coverage, handle interpersonal issues and de-escalate irate clients that were escalated to me.
Team Lead
Responsible for setting planograms, price changes, answering phones, customer assistance. Creating pick lists at the end of the evening, running register when cashier is backed up, handling online orders (filling and delivering to curbside), side yard load outs.
Veterinary Technician
Walnridge Equine Clinic
Previously an intern, working 1-2 days a week with an equine vet (Dr. Alyssa Struzyna), assisting in holding horses for vaccines, treatments, ultrasounds, performing x-rays, prepping horses for surgery, collecting semen, interacting with clients, helping schedule appointments, loading the truck for barn calls.
Salesperson
Cosmoprof
Experienced in learning about new products in the beauty/skin care industry quickly. Strong command in finding product suitable for each client’s needs/desires.
Manager
The Tribal Hut
Started as a Key Holder in August and through knowledge of the product and customer service, got promoted to manager in January 2012. I managed a team of 3 girls in each location that I worked. Experienced in retail of body jewelry with a strong command of customer service and responsibility. Successfully learned how to stock quickly while being able to divert attention to customers.
Education
Piscataway High School
High School Diploma
ARTISTIC ACADEMY INC
Cosmetology
NRC
Certification in Equine Nutrition
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