Dinesh Fernandes

Director, Strategy & Operations

Uber Freight

Present

Head of Seller Experience

TikTok Shop

Director, Supply Chain

Chewy

Senior Manager, Product Management - Exports Visibility

Amazon · Bellevue, Washington, United States

Leads Supply Chain Insights Product Development, Business Intelligence, Data Engineering and Data Science for Amazon Global Logistics (Exports).

Senior Manager, Program Management

Amazon · Seattle

Leads the Amazon Logistics Customer Experience Program and drives two Amazon flagship S-Team Transportation Customer Experience and Quality goals for the organization. > Leverages deep analytics to detect and alarm poor delivery quality and customer experience across the Amazon Logistics network. > Runs programs in partnership with broad spectrum operations, program, product and technology teams to continuously improve delivery quality and customer experience; and to engineer out defects. > Launched innovative programs to improve delivery capability, resulting in 20%+ YoY delivery success improvements.

Senior Product Manager

Amazon · Seattle

As Senior Product Manager, Customer Experience & Defect Reduction, focused on detecting, root causing and sustainably solving drivers of poor customer experience for Amazon Retail by building innovative customer facing features and products. > Specifically focused and specialized on Amazon's Prime Membership Program, as well as on Returns & Refunds and Customer Service ACES Programs. > Delivered multiple products and self service feature enhancements reducing contacts and concessions (~$10M annualized savings) with the largest one being Amazon Customer Service's first automated Interactive Voice Response system.

Pathways Operation Manager

Amazon · Hyderabad, India

Led a 12 person team consisting of program managers and business analysts, who were responsible for managing service levels, allocation fulfillment, capacity planning and shift scheduling at Amazon's largest internal Customer Service site. > Enabled efficient growth of services offered and Amazon businesses supported (~100% YoY). > Defined new capacity benchmarks by innovatively leveraging resources and effectively mitigating stringent constraints of cost challenges, flexibility requirements and capacity ramp schedules. > Led the Customer Service site through Amazon Peak 2013, while delivering 30% over goal and 28% more economically. Led a 200+ headcount operations team focused on driving customer experience for niche and special segments of Amazon's Retail business across US, UK, IN and AU. > Developed a new performance management system, that was adopted and scaled across Amazon Customer Service, which drove a 10.8% improvement in service quality > Expanded portfolio of support servi…

Manager, Supply Chain and Change Management

Mercedes-Benz · Pune, India & Sindelfingen, Germany

Led a 15 member, cross functional Change Management team responsible for planning, managing and executing component and production process changes in vehicle assembly for Mercedes Benz (India). > Managed 12 change cycles (each with 6 month overlapping windows) for product worth over $450 Million per year > Re-engineered and deployed a new technical change management system in Mercedes-Benz India > Generated $400K of optimization and efficiency savings. Led supply chain planning of imported components and assembly at local suppliers; as well as exception management component replenishment processes. > Led floor operations teams that executed component replenishment on the assembly lines, production planning, JIS & JIT scheduling of components and assemblies, Logistic ERP system processes and planning activities to scale operations with a 80% YoY growth. > Was responsible for component replenishment processes and execution from Germany to India and South-East Asia.