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Diana Schaapveld, CVT

Diana Schaapveld, CVT

Dynamic Veterinary Hospital Manager | Empowering Teams, Enhancing Client Experience, & Innovating Marketing Strategies

Greater Minneapolis-st. Paul Area, United StatesVeterinary
Company
Allied Emergency Veterinary Service
Title
Hospital Manager
Seniority
Manager
Department
Medical Health
Location
Greater Minneapolis-st. Paul Area, United States
Industry
Veterinary

About

Experienced, energetic, and knowledgeable veterinary professional that focuses on building relationships and problem solving. Skilled in conflict resolution and time management. Capable of communicating effectively to establish rapport with clients. Able to mentor and train new employees to help overall team growth.

Experience

Hospital Manager

Allied Emergency Veterinary Service · Brooklyn Park, Minnesota, United States

Present

Outreach Coordinator

Allied Emergency Veterinary Service · Minneapolis, Minnesota, United States

Responsible for heading outreach, marketing, and recruiting campaigns.

Practice Manager

Allied Emergency Veterinary Service · Brooklyn Park, Minnesota, United States

Territory Sales Manager

Antech Diagnostics · Minneapolis, Minnesota, United States

Veterinary Relations Representative

BluePearl Veterinary Partners · Minnesota

• Responsible for developing, building, and maintaining 300+ referring DVM relationships for 7 regional hospitals through on-site visits, CE programs, and email campaigns • Provides comprehensive knowledge of services and specialists • Account management by keeping current territory records • Responsible for knowing territory markets and hospitals, market potentials, and current changes • Actively participates in creating and implementing market-specific plans to meet goals • Works closely with management and key hospital leaders to meet overall goals of the hospitals • Acts as key liaison for referring DVM’s to assist in problem solving issues • Assists in mentoring new VRR’s

Veterinary Practice Manager

Oakwood Pet Clinic · Greater Minneapolis-St. Paul Area

• Responsible for hiring, training and developing clinic employees • Able to positively change culture of clinic by implementing a review program and standardized processes • Increased client retention by analyzing satisfaction surveys, identifying trends and areas of improvement • Reviewed, revised and streamlined management software to identify areas of revenue loss and areas of potential revenue growth

Veterinary Technician

BestFriends Veterinary Clinic · Albertville, MN

Veterinary Technician

St. Michael Veterinary Clinic · St. Michael, MN

Education

Minnesota School of Business

Associate of Arts and Sciences - AAS, Veterinary/Animal Health Technology/Technician and Veterinary Assistant

Brown College

Associate of Arts - AA, Communication and Media Studies

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