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Dawn Ward, MS

Dawn Ward, MS

Practice Manager

Greater Tampa Bay Area, United StatesAlternative Medicine
Company
Banfield Pet Hospital
Title
Practice Manager
Seniority
Manager
Department
Master Operations
Location
Greater Tampa Bay Area, United States
Industry
Alternative Medicine

About

Experienced Practice Manager with a demonstrated history of working in the medical practice industry. Skilled in Communication, Leadership, Scheduling, Life Coaching, and Environmental Compliance. Strong consulting professional with a Master's degree focused in Forensic Psychology from Saint Leo University.

Experience

Practice Manager

Banfield Pet Hospital · Largo, Florida, United States

Present

Client Service Manager

BluePearl Specialty + Emergency Pet Hospital · United States

• Manage a client service team of 20+ client service team members • Cross trained to support the front/back hospital communications by developing working relationships with clinicians and technicians • Monitor and evaluate front office operations on a daily basis • Schedule employees to accommodate the client needs of the hospital • Investigate client complaints and concerns

Practice Manager

The Holistic Mental Health Clinic · Tampa/St. Petersburg, Florida Area

• Hiring, supporting and developing team members in clinical, administrative, and support roles • Facilitates meetings to keep team members informed of expectations, results, and opportunities • Actively participates in performance evaluation and improvement activities • Ensures that clinical staff maintains all competency requirements, licensure, and protocols of the practice • Oversees HEDIS measures within the practices • Maintains timely and accurate payroll and personnel records • Marketing and event set-ups • Responsible for on-boarding therapist • Compose policies, procedures, and employee handbook. • Runs monthly meetings and schedules on going training for therapists • Monitors supply inventories and purchases for the practice • Assists with preparing the annual budget and maintains records on practice's profitability • Schedules clients

Medical Practice Manager

Bayfront Health St. Petersburg

Adhering to safety, infection control, and environmental policies and procedures and completing mandatory training as well as supporting a culture of compliance • Serves as a lead member of practice implementation project teams, assuming responsibility for fulfillment of key initiatives • Hiring, supporting and developing team members in clinical, administrative, and support roles • Facilitates meetings to keep team members informed of expectations, results, and opportunities • Actively participates in performance evaluation and improvement activities • Attends Hospital leadership meetings and is liaison between the Main Hospital and the Practice • Ensures that clinical staff maintains all competency requirements, licensure, and protocols of the practice • Oversees HEDIS measures within the practices • Meaningful Use Champion for pcp, cc, and residency practices • Maintains timely and accurate payroll and personnel records • Responsible for the business operations for 7 practice locati…

Education

Saint Leo University

Master's degree, Forensic Psychology

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