About
As the Director of Operations at ShipMonk, I lead a team of professionals in managing the day-to-day operations of the San Bernardino California Campus. With over 12 years of experience in the e-commerce industry, I have developed strong skills in supply chain management, business planning, and management. My goal is to ensure the smooth and efficient delivery of products to our customers, while also driving growth and innovation within the company. I am passionate about creating a positive and productive work environment for my team, and I am always looking for new ways to improve our processes and systems.
Experience
Operations Manager
Flexport · San Bernardino, California, United States
Director of Operations
ShipMonk · California, United States
• Wall-to-wall operational ownership of all aspects of the San Bernardino Campus Operation – 200+ Employees • Led strategic initiatives to reduce Cost Per Order by 14% through budgeting strategies and historical data analysis. • Collaborated with cross-functional teams (OMS, WMS, DevOps, API Integration, DE Developers) to enhance operations and customer experience. • Managed key client relationships, implementing strategies to enhance service levels and performance metrics.
Site Leader
ShipMonk · San Bernardino, California, United States
• Developed operational cadences to optimize workflows, focusing on safety, quality, service, and productivity. • Partnered with brands to improve Service Level Agreements (SLAs) and operational performance. • Conducted network-wide analytics to identify opportunities for improvement, fostering continuous growth. • Led full-site labor planning, improving CPO through cohort creations and workforce optimization. • Developed full-site programs that promoted a positive culture and employee retention, maintaining an attrition rate below 1%. • Directly responsible for overall site performance, P&L, and long-term strategy.
Senior Operations Manager
ShipMonk · San Bernardino, California, United States
• Developed operational cadences to optimize workflows, focusing on safety, quality, service, and productivity. • Partnered with brands to improve Service Level Agreements (SLAs) and operational performance. • Led full-site labor planning, improving CPO through cohort creations and workforce optimization. • Developed full-site programs that promoted a positive culture and employee retention, maintaining an attrition rate below 1%.
Operations Manager
ShipMonk · San Bernardino, California, United States
• Implemented continuous improvement strategies to optimize CPO, SLAs, and quality metrics. • Partnered with third-party hardware providers and in-house software teams to enhance KPI performance. • Trained and mentored Supervisors and Leads, promoting a productive work culture and improving retention.
Warehouse Supervisor
ShipMonk · San Bernardino, California, United States
• Oversaw full facility performance and service ownership at ShipMonk in San Bernardino, California. • Managed labor planning to achieve SLAs and cost targets for a team of 160 employees. • Developed and structured the team to ensure efficiency and productivity in warehouse operations.
Area Manager
QVC · Ontario, California
Operations Supervisor
Warehouse Supervisor
Education
California State University-San Bernardino
Liberal Arts and Sciences/Liberal Studies
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