About
Experienced operations management and leadership professional with extensive expertise including motivating, attracting and retaining staff, performance management and employee training, sales optimization strategies, marketing, budgetary management and oversight, purchasing, customer service, and public relations. For-profit and non-profit operations experience.
Experience
Clinic Operations Manager
Responsible for creating policies and procedures; daily operations; human resources including coaching and hiring; and daily management of a team of 24 professionals at a veterinary startup
Hospital Manager
Overland Animal Hospital & Pet Resort · Denver, Colorado
Responsible for overall operations of multi-doctor practice including the design and implementation of strategic programs to maximize operational efficiencies, policy & procedure development, payroll, staffing, and training with a focus on safety and teamwork.
Director of Operations
Palm Springs Animal Shelter · Palm Springs, California
Responsible for leading all shelter operations to ensure quality care for approximately 200 shelter animals, design and implementation of strategic programs to maximize operational efficiencies, policy & procedure development, oversight of HR department, payroll, staffing, and training of skilled shelter and medical team professionals with a focus on safety and teamwork, public relations including outreach and live TV appearances to showcase pet adoptions
Store Manager
PetSmart · Ontario, CA
Direct all aspects of store operations, including strategic management, financial analysis (including P&L), inventory control, performance management, hiring, training, creating and promoting exceptional customer experience.
Operations Manager
PetSmart · Upland, CA
Managed store operations, including leading and motivating staff, implementing safety programs, all aspects of employee onboarding and training, risk management and financial analysis.
Presentation Manager
PetSmart · Fontana, CA
Managed freight flow and stock levels of store, including maintaining merchandise standards, product and supply ordering and coaching, hiring and training of logistics associates.
Assistant Store Manager
Bed Bath & Beyond · Riverside, CA
Responsible for all aspects of store operations, including strategic management, financial analysis (including P&L), inventory control, performance management, hiring, product-training, creating and promoting exceptional customer experience.
Receiving Manager
Bed Bath & Beyond · Riverside, CA
Responsible for merchandising, suggesting re-orders and new product orders, conducting product-training classes, and providing exceptional customer service. Supervised a staff of 12 employees, including writing and conducting performance evaluations, disciplinary action, scheduling, coaching, hiring and training.
Education
University of Redlands
Bachelors Degree, Business
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